Brian
Poor customer relations, chat bots then an arrogant reply
March 29 I hired them to prepare my 1040 before April 15. Down payment, sent my documents, and then silence. Sent several emails asking if they are going to file tax for me, and each time a form-letter chat bot replied, telling me that April 15 is near and I need to file taxes. This went on until April 15, when I had given up on them and had stayed up all night filing my own taxes. Then they said they filed for an extension and had finished my taxes, but wouldn't allow me to see even a rough copy to determine if their return was correct. I asked for a refund, and they finally replied (A human this time) and said they had made no errors and I should pay them. I really want my money back.