TextlineReviews of textline.com

A great service except the ID should be a number or name that audience recognize.

Great idea not in my budget

Transfer of textline conversation into text for saving onto a customer's folder not successful as of yet. Script is unreadable in format.

Received message, responded and resolved. Initial messenger then responded with a thank you so now message is active again. Don't want to reply again how do I resolve message again?

Textline is a great way to connect with our potential candidates and employees.

I would give it a 5 if you had the option of showing which link or page of our website the person is texting from. This could easily be done via a cookie placed on our pages that you can pass over to us when people text us. It would also be good to have the "text us" button show only when we are online and not after hours and give people an option to email us if we're not online.

Textline has truly changed the way we connect with our clients. It has significantly improved our workflow and made it much easier for our clients to communicate with us. I do appreciate that there have been some recognizable updates to the program since we began using it, but there is still some blatant room for improvement. There have been a few significant outages since which have caused some serious stress and panic for us and for our clients. To compound the problem, Textline Support's primary contact method is Textline itself, so when an issue or outage occurs, we can barely report the problem (at least in a timely manner). The other issue with support is that they only keep standard office hours in the Pacific Time Zone, while the beauty of texting is that it can happen at any time. Being in the Central Time Zone, sometimes a problem doesn't even start to get addressed until hours after our workday has already begun. I do really appreciate that it seems as though the developers are working to continuously improve the program and expand its available functions. Having the ability to "whisper" or have internal conversations directly on a conversation thread, and having the mobile app are non-negotiables for us. Although there is room for improvement, we are definitely willing to stick around because we believe the improvements will actually come to fruition at some point.