Texas Disposal SystemsReviews of texasdisposal.com

Driver is going to fast weaving around speed bumps in a commercial retail property.

Talk about a Company that does not care about the noise they make by picking up trash from dumpsters @ 2:00 am ? It sounds like a war zone. Besides that they leave the place a mess. Disgusting! Wake up Austin Texas! Your sleep cycle gets disturbed and that eventually catches up with your health! No dumpster should be picked up until after 7:00 am. Where is the press to cover such abuses? I would ask where is City leadership but if they really cared this would not be an issue.

i would give them zero stars if i could. Deceptive, not forthcoming on their locked in contract so you cant switch when they are terrible without paying $200 fee. Run dont walk from this company.

Texas Disposal Systems has some of the most unacceptable customer service policies I’ve ever encountered. Their missed‑pickup policy essentially punishes customers for circumstances completely outside their control. They choose to run single‑operator trucks, and when a bin is slightly blocked by a car on a public street — something homeowners cannot control — the driver simply refuses to get out and move it. Their “free” remedy is allowing a couple of extra bags the following week, which doesn’t come close to replacing a full bin of missed service. The only other option? Paying double for them to come back out and pick up the trash they should have collected in the first place. TDS saves money by not staffing a second person on their trucks, then charges customers extra when that cost‑cutting causes service failures. That is not customer service — it’s price gouging. Speaking with a supervisor (Stephanie) confirmed they have no flexibility and no willingness to take responsibility. Completely unacceptable.

Every 2 weeks same problem. They don't collect cardboards which is bundled. And they don't offer a solution.

Wow, if only I had known what I was getting into! Only had the service 4 months & they've lost the TWO checks for our 2nd billing!! Now they want $200 MORE to cancel the 'service' even though they locked our service for 'non-payment' LOL CAN'T FIX STUPID!!!!

I would reiterate the sentiment from previous reviews. Whenever I call, there is never an CS rep available to receive the call. They seem to be disorganized. You had better not have billing questions because your questions will take months to get answered, all while having the requirement and expectation that you continue paying your bill.

One of their trucks lost their driveshaft on highway 35. Obviously, safety is not their first concern. The driver should have heard it dragging, but continued to drive. My husband ran it over and it did severe damage to our car. He is lucky to be alive. They are refusing to pay for us to get it repaired. Be careful when you see a truck on the road from this company.