Tetrameds Reviews | Read Customer Reviews of tetrameds.com

Tetrameds Reviews | Read Customer Reviews of tetrameds.com

Tetrameds reviews

Showing 38 reviews with 1 star · Clear filters

Rick
Jul 16, 2019
I bought 200 "ccell" cartridges and…
I bought 200 "ccell" cartridges and after many leaky problems I found out these are fake "ccell" cartridges. Said ccell on the box and ccell on my bill. Not cool.
Response from TetramedsJul 17, 2019
Hello Rick, I regret to hear that you are having issues with the ccell cartridges you purchased. Can you please verify the correct order #. The only orders we have here from you are the 4 Ccell palms. One of our representatives will be with your shortly. Thank you!
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Matthew
Jul 16, 2019
Address Error
Correct address given, however was told the address is invalid after verifying twice.
Response from TetramedsJul 17, 2019
Hello Matthew, I'm sorry to hear that we couldn't proceed with your order due to address verification. Your address was never verified nor we did not receive an email from you. We are very protective with the shipping address. We want for all of our customers to receive their packages at a timely manner. One of our representatives will be with you shortly regarding this issue. We can also proceed with your order via telephone . Thank you!
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Eddie B.
Jul 16, 2019
0 Stars for 0 Customer Service
I placed an order for two vape pens and neither of them worked. I troubleshooted as they suggest but it didn't help. I called customer service three separate times on three separate days, DURING their normal business hours and all I got was a recording telling me their office is closed and to leave a message or call back during normal business hours. I left a message and they never got back to me. The issue was never resolved and I'm stuck with two vape pens that don't work. If I could give them no stars, I would.
Response from TetramedsJul 17, 2019
Hello Eddie, I regret to hear that you have received 2 defective pens. All of our Dabix Labs products do have a whole life time warranty in which we are more than happy to send you replacements. One of our representative will be with you shortly to see if you are okay with us sending your replacements. Thank you!
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Andrea
Jul 16, 2019
Broken product, NO customer service
I ordered a pen similar to a previous purchase. It arrived broken (charger indicated a full charge, but the lights never came on/ couldn’t pull when cartridge was added). I IMMEDIATELY emailed the address provided only to find that my email couldn’t be delivered. I double and triple checked that the address was correct, but no one ever responded and I kept getting a message that the email address was incorrect. I am now out of the $ I spent on the useless pen AND sad that I will no longer be using or recommending your business to anyone.
Response from TetramedsJul 17, 2019
Hello Andrea, I regret to hear that you have received a defective pen and you were not able to reach out to us. Our email address is [email protected]. Tetra Meds was being updated to a newer and greater system. We do apologize for the inconvenience. I will email you regarding the trouble shooting steps. One of our representatives will be with your shortly to go over the trouble shooting steps. Please let us know if you have any questions. Thank you!
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hallie
Jul 16, 2019
it never came
it never came. such a scam
Response from TetramedsJul 17, 2019
Hello Hallie, I regret to hear that you did not receive your package. Stated by our system your order could not be processed due to; Unpaid order cancelled - time limit reached. One of our representative will be with you shortly. I hope that we can rectify this issue. We can proceed with this order over the phone if you fell secure. Thank you!
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Jada W.
Jul 16, 2019
My 510 battery that was sent to me came…
My 510 battery that was sent to me came broken cannot be used, very disappointed!
Response from TetramedsJul 16, 2019
Hello Jada, I regret to hear that you have received a damaged pen. I will send you a replacement for you right away. Once the order has been shipped out you will receive an email regarding your new tracking number. Please let us know if there is anything else we can assist you with. Thank you!
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