Customer service is amazing. Communication is exquisite always happy to correspond and exchange products that I know longer need.
DP
Derek P.
Everything is good with me and…
Everything is good with me and Teststripbuyers and I don't have any problems with telling all my friends and family about it as well, if extra cash is what you need then I suggest you get the proper items and the right payment list and be on your way to making the money you want for bills and all other expenses you may have I know I do all the time. Lol
ET
ETHEL
HAPPY CLIENT
I enjoy using you all,,thanks for clearing my card matter up,,,so I received a paper check, the problem some check cashing places wouldn't cash it, but good old Walmart came through,,,but thank your teammates,,,
PJ
Pauline J.
quick payout
quick payout
ER
Ernest
I felt beat
I sent in a lot of test strips and stuff and only got $48.00
Response from Test Strip BuyersMay 7, 2025
Hi Ernest,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us didn’t meet your expectations, especially regarding the payment. That’s never the outcome we want for our customers.
We’d really appreciate the opportunity to make this right. Please reach out to us directly via email at [email protected] or by phone via 800-439-6445, so we can better understand what happened and work toward a solution that feels fair to you.
We value your business and hope to regain your trust.
Sincerely,
TestStripBuyers.com
ER
Erin
Their process is very disjointed
Their process is very disjointed. Their payouts are slightly better, but their process is awful. I would think twice about selling with them again. There are tons of companies buying surplus diabetic supplies, so they need to implement some basic improvements. A lot of other commenters say they are scammers, and I’m inclined to agree. They tried to claim I had damaged packages. That’s not even possible, bc I had pictures to prove it. Make sure you take pictures and confirm the money you are supposed to receive before you mail in your items. Get it in writing!! The customer service lady will tell you that she doesn’t have access to their emails (which is odd, or she’s lying), but she will do her best to get you squared away. Everything was eventually worked out, but I had to spend too much time on the phone with them to get things straight. If you want a streamlined and honest process, you may want to consider another company.
Response from Test Strip BuyersMay 8, 2025
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and want to sincerely apologize for the frustration and inconvenience it caused.
While we're glad everything was eventually resolved, it's clear that the process did not meet your expectations—or our own standards. Your comments about the disjointed nature of the process, the concerns about communication, and the package dispute are all being taken seriously. We’re currently reviewing our internal systems and support procedures to identify where improvements are needed, especially in communication clarity, claim handling, and customer follow-up.
We understand how important it is to feel confident and informed when working with a company that handles your valuable items. Your suggestion to document and get written confirmation before sending items is absolutely valid, and we’re working to ensure this is clearer and more consistent in our guidance to customers.
As for the comments about our customer service team, we appreciate your patience and are glad to hear that the representative you spoke with tried her best to help. We’ll use this feedback to better empower our team and streamline access to the tools they need to support our customers effectively.
If you’re open to it, we’d appreciate the opportunity to speak with you further to learn more and ensure this kind of experience doesn’t happen again—for you or anyone else.
Thank you again for your honesty. We truly value your business and hope to earn back your trust.
Warm regards,
TestStripBuyers
RW
Roxanne W.
Due to low payment. Not sure it is worth it anymore.
We have sold to this company for a few years. Due to an insurance change. My husband's brand of test strips changed. I was disappointed in our payout. We knew it would be less. Definitely not the less we received. Not sure at this point it is even worth the effort to send them in. I checked the prices of the new test strips before sending them in. The payout didn't match the advertisement on the website.
