Testing.comReviews of testing.com

Not everything was included in the test that I paid $200 for!

No lab explanation even after I left a voice message to be called back

Ordered two group tests for me and my partner. One result received. No outreach from HTC.

My part of hand got blue after test

Duplicate credit card charge on one order

Nobody called me about my results

Spent a lot of time and expense on the phone calls to USA Cost of telephone calls £93 to confirm that I would be able to have a blood test on the only free day I had on a tour of the Deep South Before leaving UK I left a message to confirm I would be attending After the initial conversation with a technician I never had any replies communication poor Taking an afternoon off my holiday to attend I was shocked to find that staff did not know how to process my Uk drs request Apparently I should have booked in on line I was not informed of this Arriving at the lab it was not possible to log in!!!! They were more concerned with the payment than the distress of a visitor who needed an important blood test Manager was contacted she was not concerned Five hours later the only way I could get the test was for one of the staff to use her address!!! I was then able to pay They would not accept my card without the log in I was distressed as I knew I would nit have time to have this test the next day I gad become hydrated and told there was no water!!! I was passed to special assistance who tried very hard to help me log in The whole experience was stressful and worrying I do not blame the staff on duty but the manager who had no interest in my problem When after five hours I asked to speak to a manager I was informed she had left fir the day!!! My courier was also worried as they were moving on to another State the next day The lack of communication at this lab was appalling There was no thought fir the patient only fir the payment of the test As a company they need to look how they deal with patients from UK With regards to fluids they omitted to tell me that only a two minute walk away there was a cafe where I could have bought fluids After eventually having my test I was told thst it was nit possible fir them to arrange a taxi fir me to get back to my hotel Luckily my courier arranged she us American and was embarrassed by the way I had been treated I always believed that the USA gad excellent path service in fact I had used a lab service many time’s in Florida At home we have the result of the INR the same day This lab took five days which can be dangerous if you should be changing your dosage Again our courier had to call to get result and it was only being processed five days later I am sure patients in USA do not have to wait that long This test in total cost with phone calls and blood test £200 totally unnecessary I have tried e mailing the manager at this lab to da date I have had no reply!!! It did dampen my holiday as I had the worry of not knowing if I was on the right dosage The whole experience was appalling disappointing and unbelievable Hopefully you will take this review seriously If they are not able to accommodate Uk citizens they should say

The person calling results did NOT give me the correct results!!!!!!!! This caused a massive problem for me