Testing.comReviews of testing.com

Response from Testing.comAug 12, 2021

Thank you for taking the time to share your feedback with us. I am writing in response to your review.   I am very sorry to hear that you are having issues with Honehealth.com however this is not our company and Health Testing Centers (nor LabCorp) are not affiliated with Honehealth.com. I am not sure if they just suggested us as a service to order blood tests as I see you placed the order online. I would love to help however as we have no relation you would need to contact Honehealth.com in reference to the concerns listed in your complaint.

Response from Testing.comAug 11, 2021

Thank you for taking the time to share your feedback with us. I am writing in response to your review about the service you received. I am disappointed to hear about your experience with your results. We strive for 100% satisfaction with each and every customer and I apologize that we fell short of this goal.   We at Health Testing Centers offer discounted testing services. There are restrictions on what we are able to provide with our service and unfortunately medical advice is not allowed. While we are able to give a simple explanation of results such as confirm positives and negatives only a doctor is able to diagnose and or provide treatment. For this reason any questions outside of our normal scope we have to refer you to your health care provider or this could be seen as providing medical advice.  Again, I do want to apologize for the inconveniences you have experienced with our service. I look forward to hearing from you.

Response from Testing.comJul 19, 2021

Thank you for taking the time to share your feedback with us. I am writing in response to your review about the service you received. I am disappointed to hear about your experience. We strive for 100% satisfaction with each and every customer and I apologize that we fell short of this goal. This order was requested on your behalf by the research group. Health Testing Centers only provides the laboratory order and services for this study. We are not involved in any other portion for this study in regards to the mobile app, participants or compensation. Health Testing Centers also would not use any social media sites to contact customers in reference to orders. I will encourage you to contact the research group directly as well in reference to your concerns. We appreciate all reviews and have forwarded this information onto the correct company for the research study you are involved in. Thanks, Autumn

Response from Testing.comMay 18, 2021

We are terribly sorry that you had a difficult experience while attempting to use our services. Based on the test you ordered, that test does need to be collected at a LabCorp or Quest Diagnostics location. We do not offer the PSA test as a kit test. The requisition form that was sent to you would be the paperwork that you would take into the lab so they know what testing to do and that it is already prepaid. There are no extra charges or fees when utilizing our services. We are not sure of the phone call that took place between you and the laboraotry patient service centers but if you advised them you have a kit and asked them if you could go in for the test, they unfortunately will not draw for any outside test kits. Please accept our apologies in regards to the use of an incorrect noun or pronoun. It is not our intention to disrespect customers in any way or have them feel disrespected. We do however need to verify with whom we are speaking to as to not violate our customers privacy. As you mentioned, we are all humans and it is important to remember that humans do make mistakes sometimes.

Response from Testing.comMay 17, 2021

Thank you for taking the time to share your feedback with us. I am disappointed to hear about your experience with your results. We strive for 100% satisfaction with each and every customer and I apologize that we fell short of this goal. We do advertise that the results should take 2-3 business days and I do see that your results took 5 business days and I sincerely apologize for the inconvenience. The lab has been running behind due to the influx of COVID tests. As far as the result; as you ordered the at home test this lab does not give a numerical result. The result will show as either detected or not detected and reactive or non-reactive as detailed in the test description. At this time only LabCorp or Quest can provide a numerical result. Again, I do want to apologize for the inconveniences you have experienced with our service.