Testing.com Reviews | Read Customer Reviews of testing.com

Testing.comReviews of testing.com

4.82,386 reviews
Hospital & Emergency
22722 29th Drive SE, Suite 100, Bothell, Washington

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Testing.com

About Testing.com

Testing.com is an educational health resource dedicated to helping consumers understand lab testing and take control of their health. We provide over 400 expert-reviewed lab test guides that explain what each test measures, how it's used, and when you might need it—all written in easy-to-understand language and reviewed by our Medical Review Board of healthcare professionals. Originally launched in 2001 as Lab Tests Online by AACC, a global scientific and medical professional organization, Testing.com combines that trusted educational foundation with convenient access to direct-to-consumer lab testing through certified laboratory partners including LabCorp and Quest Diagnostics. Whether you're looking to understand your doctor's orders, research at-home test kit options, or order lab tests directly with results in 1-2 days, we provide the resources you need to make informed healthcare decisions. Our mission is simple: make lab testing accessible, convenient, and affordable while empowering you to advocate for your own health.

Testing.com (testing.com) has 2,386 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Website: testing.com
Category: Hospital & Emergency
Location: Bothell, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Testing.com reviews

Showing 36 reviews with 3 stars · Clear filters

Kevin F.
Aug 19, 2020
Seamless as far as payment and…
Seamless as far as payment and receiving receipt. Not happy with thier sharing my contact info with PNW - received unsolicited phone calls frm them post results.
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customer
Jul 18, 2020
The directions for collecting the test
The directions for collecting the test samples were rather confusing and the directions for registering the sample so you get the results were actually incorrect
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customer
Jul 11, 2020
Feedback
My only complaint is I was given the wrong address to go to. I spent 45 min at a LabCorp only to find out I needed to be at Quest. Once they helped me get to the right lab, things were fine. Results came quickly.
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customer
Jun 30, 2020
Fix web site
Fix web site. Incorrect information on appointment scheduling and I needed to go twice...
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Tammy
May 28, 2020
Hoping for improvements
Their website n products seem to be organized n professional, but with this much capacity n professionalism they should be operating maybe longer or for emergencies after hours. I have a critical requirement while their chat is not available beside phones are on answering machines saying closed. Also their rates could be better, n make them unique among others, n that would attract n allow people to order more tests.
Response from Testing.comMay 28, 2020
Hi Tammy, Our Customer service office is located in Florida and we are open 11 hours a day from 8 AM EST until 7 PM EST in alignment with most patient service centers. This is also the time availability for our chat and customer service service line. Unfortunately because we are not a doctors office and are not considered an emergency service we do not have an after hours message service. We do answer any voicemails, emails and chat request first thing in the morning. Please let me know if you have any questions. Thanks, Autumn
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Donna T.
Mar 14, 2020
Shipping Questions
Had to reach out to get a receipt. Shipping was not overnight, took several days to get to the lab and did not include a gel pack to freeze and instructions did not say to freeze urine sample before shipping so I dont know how degraded my sample was when it finally got there and how accurate my heavy metals results were.
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Vanessa L.
Jan 26, 2020
Testing was fast but the staff was not…
Testing was fast but the staff was not helpful and borderline rude to us and other clients in the office as well.
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Todd
Jan 6, 2020
It would be nice if I was notified that…
It would be nice if I was notified that my test results were in.
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