TESLARATIReviews of teslarati.com

It is an unsafe product to use! No returns and looks like the reselling of cheap aliexpress staff

Don’t buy from them. Highly recommend that you purchase from another company. I returned an item where I didn’t open the box and therefore had the original seal. It was brand new. It took them almost 4 weeks to process my return and I had to follow up with them to get my refund. On top of that, they kept the sales tax and took a restocking fee out of my purchase. In addition, though not anyone’s fault, the buyer pays return shipping. Teslarati informs customers in their policy section. It just feels like an unfriendly interaction where they nickel and dime you.

This company is a scam. Please do not buy, they charged my credit card for the order that I placed and then disappeared for 3 weeks. When I followed up they say that the product is delayed for another 8 weeks. I wish they didn't take the order for the items that doesn't exist in their inventory or at the least let me know about it during the time of the order. I am still waiting for my amount refund for the cancelled order.

Order car mats almost a month ago. They charged me right away, but nothing shipped out yet. Stopped responding to emails. Stay away.

I had a very unpleasant experience the first time shopping on teslarati.com. I had ordered the rear carbon fibre spoiler for Model Y on 2023/0703 for ~$900+ and it's been almost a month, the product has not shipped. I contacted customer support for an update around 2.5 weeks after ordering and they said it will be shipped in a week. The product was not shipped and the customer support is absconding without any response. I requested to cancel the order and issue a refund on 2023/07/21 and guess what no response till now despite multiple follow ups. This site seems fraudulent and fool customers making them pay premium price for a much cheaper product that they get manufactured and shipped from China. I got tricked into thinking they sell premium products but their quality is no way better than you would get by directly ordering from sites like AliExpress or Temu with relatively better customer service and ~40% of the price.

They will only publish a review of a product you buy from them if it’s a good one. Try leaving a 1-star and watch it never appear anywhere. Shady!

Sad to say, but all the negative reviews here are consistent with my experience. Terrible order fulfillment and customer service. Won't buy from again.

CONSUMER BEWARE: I ordered the Tesla Cleaning Kit from the Teslarati.com website on November 24, 2022. The order arrived incomplete. It was missing the glass cleaner item. I took photos and contacted the Teslarati Customer Service email contact several times. Teslarati did not reply back. I paid full price for the item ordered and only received 75% of my order.