tesery.comReviews of tesery.com

made an order in may. USD500. did not receive anything. They created a DHL label, but DHL: did not receive anything. no replies on multiple emails. This is called a scam

I purchased Tesla accessories from Tesery for EUR 191.90 after seeing return messaging that presented the process as “30 Tage kostenlose Rückgabe und Umtausch” / “30-day free and easy returns and exchanges”. After receiving the products, I decided they were not suitable for my intended use and contacted Tesery on 9 May 2026 to request a return, which was within the advertised return period. Instead of being provided with a free and easy return process, I was told that I would need to return the goods from Germany to Shenzhen, China at my own cost. The estimated return shipping cost was around EUR 50. What followed was a lengthy email exchange over several weeks. I repeatedly asked for a prepaid return label, a reasonable EU/Germany return address, or a refund. Tesery instead made changing partial refund offers, including EUR 100 without return, which was later withdrawn and replaced by lower offers. Tesery then argued that the return period had expired, even though my original return request was submitted within the advertised 30-day window. My concern is not simply that the product did not suit me. My concern is that the return policy and customer-facing messaging create the impression of easy returns, while the actual process for me as an EU customer was not easy, not free, and involved return shipping to China at significant cost. Based on my experience, I would advise against buying from Tesery unless you are 100% sure the product is exactly what you want and that you will not need to return it. In my view, the “free and easy returns” messaging is misleading when the practical return process may require EU customers to arrange and pay for international return shipping to China.

Don't even bother... returns impossible, company just ignore emails and live chats. Only answered after my bank contacted them to retrieve the money back. A joke of a company

What a joke. Ordered a rear spoiler for Model 3. Shipping time was as to be expected (around 10 days), but when it did arrive there was a noticeable bend in the middle of the long box. Opening the box, I was shocked to see there was literally no internal protective packaging, just a spoiler, shipped half way around the world in a cardboard box, no bubble wrap or anything. And the spoiler was literally snapped in half. I’ve tried messaging their WhatsApp support numbers and emailing to both advertised email addresses. No response! I’ll be starting a claim with my card provider. Anyone thinking of using them, I wouldn’t bother. If you do, good luck!

I bought headlamp from them and It came defective. It doesn't matter which channel I'm trying to contact them, I get no response. Zero customer service. Do not recommend to buy from them, because if something will be wrong your on your own basically. They should be banned for this.

Their products are all obviously drop shipped like many websites these days. Shipping took over 2 months, which is expected with drop-ship companies, however, the website stated the items were in stock. My biggest complaint is lack of customer support. Their website does not advertise their items truthfully and when you try to get in contact or return, they never respond. The only way to get what you need from them is with a Chargeback! This is now a very well known issue within the Tesla community, it just sucks that there are a lot of new owners out there that will get scammed before they look up this company's reputation.

Never ever deal with this company. I ordered brake calipers for my Tesla and explicitly picked the Berlin model so they would fit, but they sent the wrong Chinese model. It has been almost two months since I emailed them, but they are completely ignoring my message and are unwilling to help. I can’t understand how they are not banned from the European market yet.

Null Sterne leider nicht möglich. Ich habe bei tesery.com Zubehör im Wert von über 300€ bestellt. Ware ist angekommen aber kann nicht eingebaut werden. Reservierung wirbt mit einem 30-Tage-Rückgaberecht. Wie hier schon mehrmals beschrieben wurde ist der Support nur per E-Mail „erreichbar“ - Eine Antwort, bzw. eine Rücksendeadresse bekommt man jedoch nicht. Somit kann ich vom Kauf bei tesery.com nur abraten.