Josua F.
Ordered a Roof rack for my 2023 Tesla…
Ordered a Roof rack for my 2023 Tesla Model Y long range and it doesn’t fit correctly plus the finish on this product is very poor. I didn’t want to completely go cheap and order the $140 one on Amazon or pay $500 for the Tesla one. So I thought this was a good middle ground at $300 plus the reviews on the tesary.com site for this product were really good. Here’s what I think: 1. this rack I received is the same cheap $140 amazon rack that they resell for $300 2. The reviews on their site are either fake or they don’t list the bad reviews because it’s on their site not a 3rd party like Google or Yelp I’ve reached out to them and they don’t respond to emails. I’ve talk to someone on messages but they keep spinning me in a circle. ALSO there default response to bad reviews on this site is “we don’t have record of your purchase” so here my order is TESERY27731EN so it’s a real order.
Response from tesery.comJul 15, 2024
Upon reviewing our records, we were unable to locate any orders matching the details provided. While we value all customer feedback, we would appreciate the opportunity to address your concerns directly. However, without an order reference, it's challenging for us to investigate and resolve the issues you've encountered. Additionally, based on your Trustpilot account, 1: it is an unverified account; 2: it is your first review; 3: we did not find your order. We kindly ask you to retract the damaging statements against Tesery. We urge the Trustpilot platform to thoroughly consider the authenticity of all reviews, rather than solely targeting merchants for payment. At Tesery, we are committed to providing high-quality products and exceptional customer service. We stand behind the quality of our offerings and ensure that they meet the standards expected by our customers. We encourage all our genuine customers, when facing any issues, to contact our customer service team and provide your order details so that we can assist you further and resolve any problems you may have encountered. We are dedicated to resolving this matter to your satisfaction and ensuring a positive experience with our brand. Sincerely, Tesery Team [email protected]

