Elias C.
Don't order here
I paid 60€ for express shipping (10-15days delivery) of some tail lights and fog light covers . A Total cost of 750€+.. After 12 days i reached out to them because it still hadn't shipped yet. They said it was a warehouse problem en they shipped the taillights. They still have not shipped the fog light covers. The service is terrible, will not order here again. I can't say anything about the quality of the products, because i'm still waiting for them.
Response from tesery.comSep 25, 2024
Upon reviewing our records, we were unable to locate any orders matching the details provided. While we value all customer feedback, we would appreciate the opportunity to address your concerns directly. However, without an order reference, it's challenging for us to investigate and resolve the issues you've encountered. Additionally, based on your Trustpilot account, 1: it is an unverified account; 2: it is your first review; 3: we did not find your order. We kindly ask you to retract the damaging statements against Tesery. We urge the Trustpilot platform to thoroughly consider the authenticity of all reviews, rather than solely targeting merchants for payment. At Tesery, we are committed to providing high-quality products and exceptional customer service. We stand behind the quality of our offerings and ensure that they meet the standards expected by our customers. We encourage all our genuine customers, when facing any issues, to contact our customer service team and provide your order details so that we can assist you further and resolve any problems you may have encountered. We are dedicated to resolving this matter to your satisfaction and ensuring a positive experience with our brand. Sincerely, Tesery Team [email protected]