tesery.comCommitted to providing you with high-quality Tesla accessories and exceptional customer service!Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".
tesery.com (tesery.com) has 448 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Showing 217 reviews with 1 star · Clear filters
Michael A.
I ordered a cup holder and it does not fit my Tesla model Y . They have a 30 day return policy and now they want to send me another just like it. It Does Not Fit. I am asking for a return address and a full refund.... I do not appreciate being ignored. I will not be ordering from you guys. Again 😡
Mirel T.
Total scam, low quality products, and when you write them, they never answer, or say that everything is ok I can show you many pictures, and print screens with that
William
Dishonest Merchant! Avoid at all cost! Supposed to refund me back my money after I ship back the refunded items to them at my own cost. Done so shipping it back to them through DHL, but till now they have not refund me back my money. Worst part, uncontactable ever since I started chasing for my refund.
BODY
Ordered some interior floor mats, never showed up. They claim it was delivered by Evri - but my cctv says otherwise. they have gone hark, and are no longer responding to emails. so im £120 out of pocket currently. Ive now got to raise a dispute with my credit card company with the hope to get my funds back. - Its disgusting really, as i was under the impression that this was a genuine website, usa based but turns out its some chinese factory, shameful
P H.
They don’t tell you it’s cheap items and you can get from Temu… the customer service is horrible. They rip you off by charging you a 15% restocking fee, but On their website, there is no such thing as a return restocking fee and or that you as the buyer have to pay the postage. If you tell them that you want a refund, then they will ask you why and if you don’t submit documentation, they refuse to refund you and charge you these restocking fee. Your best bet will be contacting your bank and filing a dispute horrible customer service. Waste your time and
Camila J. P.
I ordered seat covers, they don't fit my car. They are now playing games on the return. They literally said.We will give you return instructions later, in an email. It has been 10 emails to try to get return instructions
Mary D.
Horrible, horrible company. I brought for hubcaps. They took forever to come and when they did they did not fit the wheels. I tried to work out an exchange or return and they said because I opened the box I used them and they would not accept a return. No stuck with substandard not usable hubcaps, $200 wasted. Thinking of working with my credit card company to disput as the company is dishonest and misrepresents their products. In response to the company’s reply. I am a valid customer and I would be happy to show trustpilot the slew of emails I have received from Tesery to my email on this account. This show once again how poorly they do business. I have exchanged many emails with them trying to resolve the issue and they claim I do not exist even though my email matches and can easily be tied to the order. I refuse to supply details here because I honestly do not trust this company and worry about how they lie constantly and try to pretend they are a reputable company who has good customer service. Ridiculous!
Quan N.
Stay away , they’re ship from china and take forever to get here but all the item are not good quality also Wrong item been waiting for nothing. I’m working on to request a refund! Just horrible
Response from tesery.comSep 25, 2024
Upon reviewing our records, we were unable to locate any orders matching the details provided. While we value all customer feedback, we would appreciate the opportunity to address your concerns directly. However, without an order reference, it's challenging for us to investigate and resolve the issues you've encountered. Additionally, based on your Trustpilot account, 1: it is an unverified account; 2: it is your first review; 3: we did not find your order. We kindly ask you to retract the damaging statements against Tesery. We urge the Trustpilot platform to thoroughly consider the authenticity of all reviews, rather than solely targeting merchants for payment. At Tesery, we are committed to providing high-quality products and exceptional customer service. We stand behind the quality of our offerings and ensure that they meet the standards expected by our customers. We encourage all our genuine customers, when facing any issues, to contact our customer service team and provide your order details so that we can assist you further and resolve any problems you may have encountered. We are dedicated to resolving this matter to your satisfaction and ensuring a positive experience with our brand. Sincerely, Tesery Team [email protected]