tesery.comReviews of tesery.com

Response from tesery.comAug 27, 2025

We are deeply sorry to hear about your frustrating experience with the roof rack hardware and our customer service. It is completely unacceptable that the parts did not fit and that you've been unable to secure a refund for a month. We understand your frustration and sincerely apologize for the inconvenience and the poor experience you've had. This is not the standard we aim for. Please contact us directly at [email protected] with your order number so we can personally investigate this issue and ensure you receive a proper and prompt resolution.

Response from tesery.comAug 27, 2025

We are very sorry to hear about the agonizing experience you had with your order's shipping and our customer service. It is completely unacceptable that you were given conflicting information and that your time was wasted without receiving your product. We sincerely apologize for this frustrating and disappointing ordeal. We want to investigate what went wrong with the tracking and communication to prevent this from happening to others. Please contact us at [email protected] with your order number so we can look into your case and ensure your refund has been fully processed.

Response from tesery.comAug 27, 2025

We are deeply sorry to hear about your frustrating experience with the incorrect products and our customer service. This is completely unacceptable, and we sincerely apologize for the inconvenience and the misleading information you received. We understand your frustration and the time you spent trying to resolve this. We take your feedback seriously and want to assure you that we are committed to addressing these issues. Please contact us directly at [email protected] with your order details so we can personally review your case and ensure a proper resolution is provided.

Response from tesery.comAug 27, 2025

We are deeply sorry to hear about your frustrating and drawn-out experience. The issues you've described—from receiving the wrong part and our customer service initially insisting it was correct, to the prolonged back-and-forth and the lack of a clear return process—are completely unacceptable. We understand your frustration and sincerely apologize for the inconvenience and the significant amount of time this has taken. This is not the standard of service we want to be known for, and we are committed to making it right. Please contact us directly at [email protected] with your order details and VIN. We will personally review your case, escalate it internally, and ensure a proper and timely resolution is reached.

Response from tesery.comAug 27, 2025

We are very sorry to hear about your frustrating experience with a partially working product and the complete lack of response from our customer service team. This is completely unacceptable, and we sincerely apologize for the inconvenience and the poor communication you have endured. We understand your frustration and want to assure you that we are taking this feedback very seriously. Please contact us directly at [email protected] with your order details and a brief description of the issue. We will personally ensure your case is handled immediately and a proper resolution is provided.

Response from tesery.comAug 27, 2025

We are deeply sorry to hear about your horrific experience with our customer service and products. The issues you've described—including the prolonged back-and-forth over videos, the slow email replies, and the "on holidays" message—are completely unacceptable and do not reflect our commitment to our customers. We understand your frustration and sincerely apologize for the inconvenience and disappointment. This is not how we conduct business, and we are taking your feedback very seriously to address these failures. Please contact us directly at [email protected] with your order details so we can personally investigate this matter and work to provide a proper resolution.

Response from tesery.comAug 27, 2025

We are deeply sorry to hear about the frustrating experience you had with both the shipping of your product and its quality. It is completely unacceptable that the item did not function as expected and that you were met with unhelpful back-and-forth communication when you tried to return it. We understand your frustration and sincerely apologize for this unacceptable level of service. This is not the standard we aim for, and we are committed to making it right. Please contact us directly at [email protected] with your order details so we can personally investigate this issue and ensure a proper resolution is reached.

Response from tesery.comAug 27, 2025

We are deeply sorry to hear about your frustrating experience with our products and services. Receiving cheap, incorrect items and dealing with bad service is completely unacceptable, and we sincerely apologize for the disappointment. This is not the standard we aim for, and we are committed to making things right. We want to investigate your specific case to find a resolution. Please contact us directly at [email protected] with your order details so we can address your concerns and work to improve our service.