tesery.comReviews of tesery.com

Response from tesery.comNov 18, 2025

Thank you for your feedback regarding our communication. We are glad to hear that you have experienced quick replies from our support team, as efficiency is a top priority for us. However, we sincerely apologize for the quality of the language, specifically the questionable English you encountered. We understand that clear, professional, and grammatically correct communication is essential for trust and clarity, and we regret that our responses did not meet this standard. We are actively working to improve the linguistic skills and resources of our support staff to ensure all future communication is polished, professional, and easy to understand. We appreciate you bringing this to our attention, as it helps us target key areas for improvement in our customer service training.

Response from tesery.comNov 10, 2025

Thank you for providing this detailed and helpful feedback regarding the installation of your product. We are sincerely sorry to hear about the difficulties you encountered, especially that your glass broke during the process. We regret that the non-functional QR code for the video instruction was a "major bummer" and contributed to your decision to proceed without visual guidance. The installation video is meant to be a critical resource, and the fact that the link was broken is unacceptable. We are taking immediate steps to verify and correct all QR code links across our products to ensure this never happens again. We also appreciate you clarifying the purpose of the included bar—that it is for moving the seal out of the way, not for prying up the glass. We agree that our written instructions are not perfect, and your note is invaluable for revising them to prevent future installation errors and potential damage. We apologize that the lack of clarity led to a problem on your part, which we believe could have been avoided with clearer instructions and a working video. We are committed to improving our installation support using your feedback. Thank you for helping us make this process better for all future customers.

Response from tesery.comNov 6, 2025

Thank you very much for your feedback! We are genuinely pleased to hear that you find our products to be different and great. We put a lot of effort into sourcing unique and high-quality accessories, so that compliment means a lot to us. However, we are deeply concerned and apologize for the terrible experience you've had with our shipping, particularly that you haven't received most of your orders. This is unacceptable, and completely undermines the quality of the products you appreciate. We understand that good products mean nothing if they never arrive, and we apologize for this significant failing in our logistics. We are committed to making this right and getting your complete order to you as quickly as possible.

Response from tesery.comNov 5, 2025

Thank you for letting us know about the shipping duration. We sincerely apologize that your shipment took slightly longer than expected. We understand that waiting for an order can be frustrating, and we are sorry for any inconvenience this delay may have caused. We are continuously working to optimize our logistics and shipping partners to ensure faster and more consistent delivery times for all our customers.

Response from tesery.comOct 23, 2025

First and foremost, thank you for stating that you are generally satisfied with the quality of our products. This feedback is very valuable to us. However, we sincerely apologize for the disappointment you experienced with your LED Illuminated Door Sills Protector and the issue of the LED light not working on the front passenger side. It is unacceptable that you cannot use the most important feature of the product. We are sorry for the disruption caused by receiving a defective item. We understand your request and are taking immediate action to resolve it. Our customer service representative has intervened and is committed to providing you with a satisfactory solution. Thank you for your patience and understanding during this process.

Response from tesery.comOct 13, 2025

Thank you for reaching out to us regarding the dispatch time of your order. We sincerely apologize that there was a delay in processing and shipping your order, which was placed on the 4th and shipped on the 11th. We understand that a week of waiting time before shipment is frustrating, and we are truly sorry for the inconvenience this may have caused. Please be assured that our team has prioritized your shipment, and it is now actively on its way to you. We are continuously working to streamline our order processing times and we appreciate your patience and understanding in this matter. We hope you receive your package soon.