Committed to providing you with high-quality Tesla accessories and exceptional customer service!Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".
tesery.com (tesery.com) has 448 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Website
tesery.com
Category
Auto Parts & Wheels
Location
Anchorage, Alaska
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The product I ordered arrived in good condition; however, the overall experience was not very pleasant.
Initially, it was stated that orders over $140 qualified for free shipping, and during checkout it was consistently confirmed that there would be no shipping cost. However, after completing the payment and several days later, I was contacted and informed that I needed to pay an additional $65 for shipping.
Although I eventually agreed to pay this amount, upon delivery I was also required to pay approximately $25 more for shipping and customs fees.
This lack of transparency is concerning and should be clearly communicated at the time of purchase to avoid misleading customers.
CN
Clemens N.
Ewig lange Lieferzeit
Die Lieferung meines Inneraumfilters hat über ein Monat gedauert. Der Filter macht keinen guten Eindruck. Positiv muß ich vermerken, dass das Montagewerkzeug dabei war - war für mein Modell aber nicht nötig war.
AV
Andrew V.
Cracked and broken
Items took forever to arrive and one was cracked and broken. Sunshades are nice
AD
Andrew D.
The lights work as they ought to…
The lights work as they ought to however although these were advertised as new, one of the headlights has a pre-used and dirty ballast... so not really new. Also delivery promised at 14 days actually took 30 days! There is absolutely nothing I have purchased from anywhere in Europe (I live in Sweden) that takes longer than 7 days. Come on USA! Tesery refunded me $50 on a $875 purchase to compensate for these two issues. Having driven with them for a week now I can say that they do a good job. I can't comment on their longevity and value for money as yet. How long they will last is of course unknown. The Tesery customer support system seems to me to be dis-jointed and rather slow (until I wrote this review). On the other hand I have had so many marketing emails that I've unsubscribed.
Response from tesery.comNov 27, 2025
Thank you for your feedback regarding your recent purchase of the headlights. We are glad to hear that the lights work as they ought to, but we sincerely apologize for the significant issues you experienced concerning both the product condition and the delivery time.
To compensate you for the used ballast and the substantial shipping delay, we would like to offer you a partial refund. Alternatively, if you have another preferred resolution, please let us know.
You can contact our customer service email: [email protected].
We appreciate your vigilance in identifying this quality control issue. We are reviewing our inventory practices to ensure all items sold as new are entirely new, and we are working with our shipping partners to adhere strictly to advertised delivery times.
BR
Brad
slow processing time by the company
I ordered a set of lug nuts on the 8th of Oct and on the 14th, they start processing the order. Sorry, but 7 days before you start processing the order is not good enough.
Response from tesery.comOct 15, 2025
Thank you for bringing this to our attention. We sincerely apologize for the significant delay in processing your order for the lug nuts.
We understand your frustration completely; waiting seven days between placing your order on the 8th of October and the start of processing on the 14th is certainly not good enough, and we take full responsibility for this slow turnaround time. This is not reflective of the efficiency we aim to provide our customers.
We are currently reviewing the specific details of your order and our internal fulfillment process to determine the exact cause of this bottleneck and prevent it from happening again.
We appreciate your patience and your direct feedback, which is crucial in helping us improve our operational speed. If you have any further questions or would like an immediate update on the status of your shipment, please don't hesitate to reach out to us directly.
Shipping was 17 days to the U.K. but that was after 13 days between order and dispatch, so one month for delivery. Not terrible but one of the cast aluminium wing nuts for the roof rack was drilled and tapped at such an angle it wasn’t fit for purpose. Tesery did sort this out by sending a replacement part but customer service was slow and tricky to deal with - the people were friendly and seemed to be doing their best but there was no acknowledgement of them receiving an email or any communication on how long it would take them to reply, and when I tried using the four WhatsApp numbers on their website only one of them was actually on WhatsApp. The combination of emails and WhatsApp got the job done but it shouldn’t take chasing to get a response. The roof rack looks to be ok quality apart from the special wing nuts - but a product is only as good as its worst part. Tesery need to be more on top of the quality from their suppliers.
Response from tesery.comSep 28, 2025
Thank you very much for taking the time to provide such detailed feedback regarding your recent order and experience with Tesery. We sincerely apologize for the issues you encountered, and we appreciate your honest assessment of our service and product.
We are particularly concerned about the quality issue you described with the cast aluminum wing nut for the roof rack. We agree completely that a product is only as good as its worst part, and a component that is not fit for purpose is unacceptable. We are glad we were able to supply a replacement part, but we apologize that the initial product failed to meet our quality standards. Your point about supplier quality control is absolutely valid, and we will be reviewing our quality checks and communication processes with our manufacturing partners to prevent such an occurrence in the future.
We also sincerely apologize for the difficulties you experienced with our customer service communications. The slow response times, lack of acknowledgement for emails, and issues with non-functional WhatsApp numbers are not the level of service we aim to provide. It is important that our customers feel heard and informed throughout the resolution process, and we regret that you had to chase us for a response. We will be taking immediate steps to improve our internal communication protocols, ensure our contact information is accurate, and implement a system for timely acknowledgment and updates.
We appreciate you noting that our team members were friendly and trying their best, but we know that efficiency and clarity are just as critical as politeness.
Your feedback is invaluable and will be used directly to drive improvements in our logistics, quality assurance, and customer service departments.
Thank you again for your patience and for helping us to improve. If you have any further concerns, please do not hesitate to contact us directly.
HO
HooverAl
Wrong item was sent, no customer service
Wrong item was sent, packaging of the product was bad. Tried do the chat but no response, no customer service phone #. Sent an email, waited a few days with no response. I will not be using this company again.
Update to company’s response 2:
ORDER TESERY61752EN - I removed the first reply as the company corrected the statement. This will be my last update. This has been too stressful.
Response from tesery.comSep 16, 2025
Thank you for bringing this to our attention. We sincerely apologize for the issues you've experienced with your recent order. Receiving the wrong item and finding that the packaging was damaged is not the experience we want for our customers.
We also want to apologize for the frustrating lack of support you received. It's unacceptable that you were unable to get a response through our chat, phone, or email channels. We are actively looking into why you weren't able to reach us and what went wrong in this process. Your feedback is crucial in helping us improve, and we take your comments very seriously.
We completely understand your decision not to use our company again. We value your business and are truly sorry that we've let you down.
If you are willing, please leave your order number here and we will arrange a dedicated person to handle this matter for you.
DH
David H.
Order a couple of things from Tesery
Order a couple of things from Tesery. It’s a struggle dealing with them. If you have questions before you order anything, good luck. No Customer Service phones, chat gets no response or eventually a reply saying they were on extended vacation?? One email was returned and the answer made absolutely zero sense. Products arrrived ( slowly) and seemingly good quality but Will not order again from a company that doesn’t have customer service or support.
Response from tesery.comAug 27, 2025
We are deeply sorry to hear about your difficult experience with our customer service. The issues you've described—including the lack of phone support, unresponsive chat, and confusing email replies—are completely unacceptable, and we sincerely apologize for the frustration and inconvenience this has caused. This is not the standard of communication we strive for. While we're glad to hear that the products were of good quality, we understand that poor service can ruin an entire experience. We are taking your feedback very seriously to improve our support channels. If you have any remaining questions or issues, please contact us directly at [email protected], and we will ensure you receive a prompt and helpful response.
