tesery.com Reviews | Read Customer Reviews of tesery.com

tesery.comReviews of tesery.com

2.8448 reviews
Auto Parts & Wheels
4050 Lake Otis Parkway, Anchorage, Alaska

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tesery.com

About tesery.com

Committed to providing you with high-quality Tesla accessories and exceptional customer service!Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".

tesery.com (tesery.com) has 448 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.

Website: tesery.com
Category: Auto Parts & Wheels
Location: Anchorage, Alaska
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 28% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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tesery.com reviews

Showing 217 reviews with 1 star · Clear filters

Jae K.
Aug 15, 2025
Return process is awful
Return process is awful. They send the wrong product and then require you to verify that it’s wrong. They ask for more and more info each time rather than issue a return authorization.
Response from tesery.comAug 27, 2025
We sincerely apologize for the difficult and frustrating return process you experienced. We understand how frustrating it is when a mistake is made, and we regret that our process caused you so much trouble. This is not the standard of service we aim to provide. We want to investigate this matter and find a resolution. Please contact us directly at [email protected] with your order details so we can address your specific case and ensure it is handled correctly.
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Morris B.
Aug 14, 2025
HORRIBLE EXPERIENCE - DO NOT BUY
I wrote them several times regarding a bad product. They wanted me to provide a video showing that their product did not work! I sent photos and detailed emails of the problem, and still, they would not refund my money. $125 isn't exactly chump change for me, but I did learn a valuable lesson. - DON'T BUY FROM TESERY.
Response from tesery.comAug 27, 2025
We are very sorry to hear about your horrible experience and the frustration you've faced with our product and refund process. We understand your disappointment, and we sincerely apologize for the inconvenience. This is not the standard of service we want to be known for. We want to investigate this matter further to find a resolution for you. Please contact us directly at [email protected] with your order details so we can address your case and ensure it is handled appropriately.
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K C.
Aug 4, 2025
I am seeking to return a recent purchase
I am seeking to return a recent purchase, which experienced significant delays. Despite selecting "two-week expedited delivery," the item arrived after more than a month. Furthermore, I did not receive any communication regarding the delay. After initiating contact, I was informed the item had been returned to the warehouse and was being reshipped. I have sent multiple emails requesting a return for one of the purchased items, and only one response directed me to contact the manufacturer. The customer service experience was unsatisfactory, and I will not be making future purchases. 08.17.2025 Just an update on this company. Their customer service now seems non-existent. Still no response from my repeated inquiries about facilitating my return. Buyer beware
Response from tesery.comAug 27, 2025
We are deeply sorry to hear about your frustrating experience with the shipping delay and our customer service. This is completely unacceptable, and we sincerely apologize for the lack of communication and the failure to process your return. The experience you've described, from the confusing status updates to the complete silence on your inquiries, is not the standard we hold ourselves to. We take your feedback seriously, especially your recent update, and we want to make this right. Please contact us directly at [email protected] with your order details. We will personally review your case and ensure a proper and immediate resolution for your return request.
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Will C.
Jul 31, 2025
They are scam company
They are scam company. Try to return items is almost impossible. They charge restocking fee and require photos sent even though this is not stated in their return policy. Go elsewhere, these products are available through multiple stores.
Response from tesery.comAug 27, 2025
We are very sorry to hear that you feel this way and that you had such a difficult experience with our return process. This is not the impression we want to leave on our customers, and we sincerely apologize for the frustration and inconvenience. We take your feedback seriously and want to clarify and address your concerns. Please reach out to us directly at [email protected] with your order information so we can investigate your specific case and work to find a resolution.
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ALI K.
Jul 30, 2025
Misleading Return Policy and Unhelpful Customer Service
After roughly 18 back‑and‑forth emails, customer service kept repeating the same script and insisting the company was right. The website advertises “30 days no reason to return or exchange goods, no restocking fee,” but the actual policy is conditional—there is no true “no reason” return. The persistence without resolution wore me down, and I ended up disposing of the product. My advice to future buyers: read the full policy carefully and treat this as a ONE-WAY purchase.
Response from tesery.comAug 27, 2025
We are very sorry to hear about your frustrating experience with our return policy and customer service. We understand your disappointment and sincerely apologize for the confusing information and the lack of a helpful resolution. This is not the level of service we strive for. We want to investigate this matter further to address your concerns and improve our processes. Please feel free to contact us directly at [email protected] with your order details so we can look into your case and ensure a proper review of our policies and procedures.
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Michael S.
Jul 25, 2025
Terrible customer service
Terrible customer service, orders take forever to arrive and when you have a problem I was told that the shipping cost plus the restocking fee would be more than the cost of the item ($85) so I should just keep the item and forget about it. Save your money, shop elsewhere.....
Response from tesery.comAug 27, 2025
We are deeply sorry to hear about your frustrating experience with our customer service and shipping times. This is completely unacceptable, and we sincerely apologize for the lack of a helpful solution and the unprofessional advice you received. This is not how we conduct business. We would like to investigate this matter further to find a fair resolution. Please contact us directly at [email protected] with your order information so we can properly address your concerns.
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Kenneth G.
Jul 22, 2025
AVOID at all costs
AVOID at all costs. Ordered parts for Juniper model however they sent me Model Y 2024 parts. None of the parts fit my car. Customer services is a joke. They only correspond via email which take days. Their refund process is a joke: 1. keep the parts and sell them on your own or give to friend, 2. refund 60% of original purchase. 3. they send you Chinese shipping label with no helpful info. Horrible experience. Contacted my credit card company and no help. AMEX screwed me. Out $1800 dollars and I still dont have correct parts. TESERY kept my money for error they made!!
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Sarah
Jul 10, 2025
Tessery is the absolute worst
Tessery is the absolute worst. I ordered the backseat window shades for our model Y. One came damaged. They tried to gaslight me for a month saying it was impossible it was sent broken, I must have done something to break it. When I asked for a refund or to resend the broken side, they argued with me by asking for a photo after photo, new photos every week, new questions, just hoping I would drop off. They finally said they would re-sent the broken side. My order was placed in April 2025. It is now July 2025 and I do not have any replacement. Never again will I buy from them and I will write every review possible to make sure we all dont. I also bought a backseat organizer that broke already. This company is trash.
Response from tesery.comAug 27, 2025
We are deeply sorry to hear about your absolutely terrible experience with our products and customer service. This is completely unacceptable, and we sincerely apologize for the frustration, delay, and lack of support you have endured. The way your case was handled, from the initial denial of the issue to the ongoing failure to provide a replacement, does not meet our standards. We understand your frustration and want to assure you that we are taking this feedback very seriously. We want to make this right. Please contact us directly at [email protected] with your order number. We will personally review your case and ensure a resolution is provided as soon as possible.
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