Committed to providing you with high-quality Tesla accessories and exceptional customer service!Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".
tesery.com (tesery.com) has 448 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Website
tesery.com
Category
Auto Parts & Wheels
Location
Anchorage, Alaska
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Buyer beware! This company is terrible. Trying to return an item is an exercise in futility, stalling and gaslighting! It's ridiculous how many times they'll email you back and refuse to acknowledge your concern and just play games with you trying to sidestep and avoid the issue. I'm on day 5 of trying to return something and still no luck. Stay away from this place.
Response from tesery.comSep 12, 2025
We are very sorry to hear about your frustrating experience with our return process. This is absolutely not the service we aim to provide, and we understand your frustration with the delays and communication issues you’ve faced. We want to resolve this for you immediately. Please reach out to us directly at [email protected] and include your order number so we can personally handle your return and ensure it's processed without any further delay.
HV
Henrik V.
Order nummer never shove opp
Order number never shove op , the toke just the monny an dessepayd ?
Response from tesery.comSep 11, 2025
We sincerely apologize for the frustration and concern you've experienced. We understand how worrying it is when an order number doesn't appear and we want to help you resolve this immediately. Please reach out to us directly at [email protected] with the email address you used for the purchase and any details you have about the transaction. We will do everything we can to locate your order and get this sorted out for you.
SL
shixing L.
horriable experience
horriable experience. standard ship within 15 days is ok. I made a order on 17 August, but until today I still haven't receviced my parcel. dont waste time to buy from them.
Response from tesery.comSep 3, 2025
We are very sorry to hear about your horrible experience and the significant delay with your order. We understand your frustration, as this is certainly not the level of service we strive for. We want to investigate this immediately and resolve the issue for you. Please contact us directly at [email protected] with your order number so we can look into the status of your shipment and get this sorted out as quickly as possible.
JA
Jannik
No delivery
9 days after purchase, they finally decided to ship my order. It has now been three weeks since purchase and no news. I have lost hope of receiving my order.
Response from tesery.comSep 1, 2025
We sincerely apologize for the significant delay and lack of communication regarding your order. This is not the experience we want for our customers, and we understand your frustration. We would like to investigate this issue immediately and find a solution for you. Please contact us directly at [email protected] with your order number so we can look into the status of your shipment and get this resolved.
BA
ben arieh W.
I order an Item for my Tesla Y
I order an Item for my Tesla Y. After they sent the conformation to my mail after the payment couple days later they sent me mail to add 64 $ for extra shipping cost. I did not agree so they canceled my order and refund the money to my credit card.
Response from tesery.comAug 27, 2025
Thank you for sharing your experience. We are sorry for any confusion caused by the request for an extra shipping cost after your order was placed. This is certainly not our standard procedure, and we apologize for the inconvenience this may have caused and for the fact that we had to cancel your order. We appreciate your understanding and are glad to hear that the refund was processed correctly. We will use your feedback to review our shipping and ordering system to prevent this from happening in the future. We hope you will consider giving us another chance in the future.
CB
Candace B.
The product does not work and despite…
The product does not work and despite advertising they have a hassle free return policy, they are refusing to provide a refund. I should have researched the company before purchasing. $90 lesson learned :(
Response from tesery.comAug 27, 2025
We are truly sorry to hear about your frustrating experience. This is definitely not the experience we want for our customers. We understand your frustration and would like to help resolve this issue immediately. Please contact us directly at [email protected] with your order details so we can investigate your case and provide a proper solution.
GC
George C.
Terrible Customer Service, Faulty Produce, You won't get any Money back, They push their responsibility onto you, BUYERS BEWARE!
7/29/25 ordered these Tesery wheel caps for $211.14 for my Model Y.
8/14/25 finally got delivered and I opened it and it was not the same one as the one I ordered.
I emailed them back and forth, 16 times, I sent everything they asked me to.
I found the exact items on Amazon for $169. I confronted Tesery.
I asked them many times for a refund, they refused that they sent me the wrong item.
Finally on 8/20/25, Tesery said, "We've displayed this image on our website. You'll see the corresponding product image when you select a different model. If you choose to return the product due to non-quality issues, you will be subject to a 15% restocking fee. Additionally, you will be responsible for covering the return shipping costs. Please refer to our return policy. This is a considerable fee and it is not worth it for you. It is recommended that you keep them or resell them to others, which is a better choice for you. Thank you."
8/21/25 I tried the wheel caps on, and they do not fit. The center ring doesn't go deep enough, and the spoke clips do not go past the depth of the wheel spokes, so it didn't fit. I emailed them back.
Be aware of this company, they claim to give great customer service and fast delivery and premium products... but, so far, my experiences are quite the contrary. I reported this to my credit card company.
8/26/25 I watched your install video. I sent you a video. And all you said is I did it wrong. I said that I tried many times and still does not fit. I think your strategy is to keep saying that I’m the wrong one instead of just give me the refund.
Again. Bad company. Bad customer service. BUYERS BEWARE!
Response from tesery.comAug 27, 2025
We sincerely apologize for the series of issues you've encountered with your order, from receiving the wrong item to the fitment problems and the disappointing customer service experience. This is certainly not the standard of quality or service we aim to provide. We understand your frustration, and we want to assure you that we take your feedback very seriously. We would like to investigate this matter further to find a solution. Please contact us directly at [email protected] and reference your order number so we can look into your specific case and address your concerns in detail.
BR
Brad
Bought the hidden mudflats and they are terrible.
Do not buy from Tesery. Customer service is woeful/non existent. If you have an issue with the product, do not expect any assistance. Terrible experience.
Response from tesery.comAug 27, 2025
We are very sorry to hear about your terrible experience with both our product and our customer service. This is completely unacceptable, and we sincerely apologize for the lack of assistance you received. We want to make this right. Please contact us directly at [email protected] with your order details so we can fully address your concerns and work towards a solution. We value your feedback and are committed to improving our service.
