tesery.comReviews of tesery.com

Response from tesery.comOct 27, 2025

First, we sincerely apologize for the delay and concern caused by your undelivered order, which was confirmed on September 28th. It is unacceptable that the items you've been waiting for have not arrived after such a long time. We also apologize for the confusion and disappointment you experienced when you received notification that part of your order had shipped but have yet to receive information on the status of the remaining items. We have a responsibility to inform our customers of partial shipments. We would like to clarify this situation immediately and provide you with accurate shipping information. We will promptly check the status of the unshipped items you noted in our warehouse and provide you with an estimated shipping date. We will also explain the reason for the delay. We are committed to doing our best to deliver your entire order as quickly as possible. Thank you for your patience.

Response from tesery.comOct 27, 2025

Thank you for sharing your feedback with us. We sincerely apologize for the frustrating experience you've had with your recent order. We are truly sorry that your order has still not shipped after more than two weeks. This unacceptable delay is not reflective of the service we aim to provide, and we understand why you are disappointed and frustrated with the slow process. We have arranged dedicated customer service staff to personally supervise the execution of your order and provide you with an accurate shipping schedule and tracking information. If you have any more questions, please contact [email protected] and [email protected]. Our online customer service staff will give you detailed answers. We understand that similar parts are available elsewhere, and we apologize that your current experience has led you to regret ordering from us. We value your business and are committed to earning your trust back through prompt resolution and improvements to our service and product information.

Response from tesery.comOct 21, 2025

Thank you for reaching out to us regarding the issues you are experiencing with the Model Y seat back covers. We sincerely apologize that these covers are not functioning as expected and are causing problems when you fold and unfold your rear seats.We understand your frustration completely. A product should be designed to work seamlessly with the vehicle's features, and it is unacceptable that the cover is catching and bending due to inadequate fixation at the bottom.We also apologize that the initial suggestion from our team was for you to purchase and apply your own Velcro, even with the offer of a $15 credit. We recognize this is not a proper solution to a product design or quality issue, and we regret that we put the burden of fixing the product onto you. We will inform the customer service staff to adjust the solution and provide you with satisfactory service. We value your feedback on the functional defect, and we will be using this information to review the design and attachment mechanisms of these seat back covers with our supplier to prevent future issues.

Response from tesery.comOct 17, 2025

Thank you for contacting us and for sharing your experience. We sincerely apologize for the significant issues you've encountered with your recent order. First, we are very sorry that your order for the yoke was subject to such an unacceptable delay of a month and a half. We understand how frustrating it is to wait that long for a product you are looking forward to receiving. Second, and perhaps more importantly, we deeply apologize that the product you received was incorrect—a yoke with no controls—instead of the yoke with controls that you ordered and paid for. We sincerely apologize for the inconvenience caused thereby. We will arrange for a dedicated person to verify your original order to confirm whether the wrong goods have been sent. Thank you for your patience. We will provide you with a solution as soon as possible.

Response from tesery.comOct 17, 2025

Thank you for informing us of this issue. We sincerely apologize for your unpleasant experience. We completely understand how frustrating it is to wait a long time for your package only to discover that the local carrier does not deliver it directly and requires you to retrieve it yourself. We are taking note of your feedback regarding Hrvatska pošta's delivery performance, as we rely on our partners to complete the delivery smoothly. While we work to improve our logistics partners in your region, please let us know if there is anything we can do right now to make up for this poor experience, such as offering a small credit on a future purchase. We value your business and hope to provide you with a much smoother delivery experience next time.

Response from tesery.comOct 16, 2025

Thank you for bringing this to our attention. We sincerely apologize for the error with your shipment. We understand that your order included both a screen protector and a phone mount, and we are very sorry that you only received the screen protector. We recognize how frustrating it is to receive an incomplete order. Please rest assured that we are looking into this immediately to determine whether the phone mount was separated into a second shipment or if it was mistakenly left out of the package. Regarding after-sales issues of the order, you can try to contact our customer service email [email protected] and [email protected]. Our customer service staff will serve you wholeheartedly.

Response from tesery.comOct 15, 2025

Thank you for reaching out and sharing your feedback with us. We sincerely apologize that your experience has been characterized by both very slow shipping and very slow responses from our team. We understand how frustrating it is when delivery is delayed and when attempts to communicate are met with silence or substantial waits. This is absolutely not the level of service we strive to provide. We are actively reviewing our shipping and logistics partners, as well as our internal communication protocols, to address these issues immediately. We are committed to speeding up our response times and ensuring that all customer inquiries are handled quickly and effectively. We have verified your order and it has now been dispatched. We will urge the logistics provider to deliver as soon as possible to make up for your waiting time.We value your business and appreciate your patience as we work to make the necessary improvements.

Response from tesery.comOct 13, 2025

Thank you for your candid feedback. We are truly sorry and disappointed to hear about your experience with the quality of the product you received, the presence of the sticker, and the unpleasant smell. This is absolutely not the standard we aim to provide. We understand your frustration, especially when expecting a premium accessory for your vehicle, and we sincerely apologize for failing to meet your expectations on this order. We are actively working to address the issues you’ve raised regarding quality control, and we will immediately review our packaging and inspection processes to prevent these issues from happening again. We value your business and want to ensure your remaining order with us is handled perfectly. We will personally monitor the quality and shipping of your other items to ensure they meet the high standards you expect. Please let us know if there is anything we can do to resolve the situation regarding the unsatisfactory product you've already received. We are committed to making things right.