tesery.comReviews of tesery.com

Response from tesery.comNov 27, 2025

We understand that this comment reflects a deep disappointment in the perceived value and quality of the items you have received. We strive to provide unique and effective accessories for the Tesla community, and we apologize if the quality of our current offerings suggests otherwise. We take your feedback very seriously. We are continually working to diversify our sourcing and enhance the quality control standards for all products we carry, regardless of their origin, to ensure they deliver excellent value and durability. To help us investigate the specific item(s) that prompted this feedback and ensure you receive a satisfactory resolution, could you please share your order number? We would be happy to discuss a return or refund if you are dissatisfied with the quality you received.

Response from tesery.comNov 21, 2025

We apologize for the frustration and lack of necessary resources. We are failing our customers if they cannot see what they are buying, get their questions answered, or figure out how to install the product. Please contact our customer service email: [email protected] to inform us of the specific product name you are trying to find so that we can take corrective action on that page immediately. Thank you for providing this crucial feedback. We are committed to making our site user-friendly and transparent.

Response from tesery.comNov 18, 2025

Thank you for your feedback. We understand and share your strong frustration. When a customer orders a premium material like NAPPA leather, they should receive exactly that. We hope to solve the problem of material differences for you immediately. Please contact our customer service email [email protected] and we will take immediate action to help you solve this problem.

Response from tesery.comNov 18, 2025

Thank you for bringing this to our attention. We sincerely apologize that your order arrived without instructions and is missing parts. We will arrange for a dedicated customer service representative to contact you and help you solve this problem. You can also contact my customer service email [email protected] to provide more information that will help solve this problem. We will immediately verify which parts are missing and arrange for them to be shipped to you right away at no cost. We will promptly email you a digital copy of the complete installation instructions (including video links, if available) to ensure you have the necessary guidance before the missing parts arrive. We apologize for this serious oversight in our packaging process. We are committed to making this right and getting you everything you need to successfully use your product.

Response from tesery.comNov 15, 2025

Thank you for your feedback. We are very sorry to hear that you feel the product you received is "Junk." We understand that a concise statement like this often reflects significant frustration and disappointment, and we sincerely apologize that the item failed to meet your quality standards and expectations. Please contact our customer service email [email protected] and we will assign someone to help you solve this problem.

Response from tesery.comNov 13, 2025

We are very sorry to hear that the product you received is not the product you ordered and that its quality is visibly different from and inferior to the item shown in the image during your purchase. This is a serious issue. We take full responsibility for ensuring that the items shipped accurately match their descriptions and the quality represented in our listings. We hope to solve this problem for you immediately and will arrange for a customer service representative to handle it. If you have any information that can help solve this problem, please send it to [email protected].

Response from tesery.comNov 12, 2025

We sincerely apologize if the value and quality of the product you received did not meet your expectations relative to its cost. We aim to offer unique, well-designed accessories that justify their price point through superior materials, fitment, or design compared to generic alternatives. We take your comment seriously, as it signals a potential discrepancy between our advertised value and the actual perceived quality of the delivered item. Your input is crucial for us as we continuously review our pricing against market alternatives and assess the quality delivered by our suppliers. If you are not satisfied with the quality of our products, please contact [email protected]. We would be more than happy to discuss returns or other solutions with you. Thank you again for helping us maintain competitive pricing and product quality.

Response from tesery.comNov 10, 2025

Thank you for reaching out to us regarding your order. We sincerely apologize that you have not yet received your item, and that after two weeks, the shipping status lacks the specific arrival details you expect. We completely agree with you: when paying close to $500 for a product, you absolutely deserve and should expect clear, precise, and consistent updates on the status of your shipment. It is unacceptable that the tracking information simply says "shipped" without providing a delivery timeline. Please contact our customer service email [email protected] and [email protected]. We hope to address the issue of missing information immediately and ensure that you are clearly aware of the estimated delivery time. We apologize again for the poor tracking information and the delay. We are committed to increasing transparency and improving our communication standards for high-value orders like yours.