tesery.comReviews of tesery.com

Response from tesery.comDec 17, 2025

I am incredibly sorry to hear this. It is truly disappointing to receive a product that feels cheap after waiting, and it is even more frustrating to feel misled about when the rest of your order would arrive—especially with Christmas just one week away. We understand that you relied on our delivery estimates for your holiday plans. Failing to meet those deadlines or inform you of delays beforehand is unacceptable, and we take full responsibility for the stress this has caused. We value your trust, and it’s clear we’ve let you down here. We will immediately help you check the delivery status of these delayed goods.

Response from tesery.comDec 17, 2025

I am deeply sorry to hear about this. It is completely unacceptable that you were sent a product that was not as depicted and did not fit your car, only to be forced to pay $105 out of your own pocket to return it. When the error is on our end—whether due to misleading imagery or a fitment mistake—you should never have to pay for the return. We understand your frustration, and we want to make this right immediately. We want to ensure you are not financially penalized for our mistake. Please provide your order number and, if possible, a copy or photo of your shipping receipt showing the $105 charge. Please contact our customer service email: [email protected] and we will provide you with a solution.

Response from tesery.comDec 8, 2025

Thank you for sharing your experience. We are truly sorry to hear that your interaction has led you to conclude that we have the worst customer service ever. This is extremely concerning feedback, and we sincerely apologize for the failure of our team to meet your expectations. We also understand why you would be skeptical of reviews on our site if your personal experience was so poor, and we apologize that your experience suggests our site reviews may not be authentic. We rely on honest feedback to improve, and we regret that your service experience has led to this distrust.

Response from tesery.comDec 8, 2025

Thank you for reaching out to us regarding your attempts to purchase headlights for your Model S. We are sincerely sorry and deeply concerned to hear that you have experienced significant transactional issues.This situation is absolutely unacceptable and indicates a serious failure in our payment processing system. We understand this is incredibly frustrating and financially distressing. We assure you that we are taking this matter with the utmost urgency. We believe the charges you see are likely pending authorizations rather than finalized payments. When an order "kicks back," the payment gateway often places a temporary hold (authorization) on the funds. This hold should drop off after a few days (usually 3–5 business days, depending on your bank)

Response from tesery.comDec 3, 2025

Thank you for reaching out to us regarding your return request. We sincerely apologize that the product you purchased does not fit your car and, more importantly, that you have not received any reply to your return request email. We understand your frustration and concern completely. When a product is incompatible, you should be able to rely on a prompt and clear response from our team to facilitate a return. We assure you that we are not intentionally delaying the process to prevent you from returning the item. Our failure to respond is a serious lapse in our customer service, and we deeply apologize for the disappointment it has caused. We will initiate your return immediately. Since the product was incompatible, we will provide you with a full refund.

Response from tesery.comDec 3, 2025

We sincerely apologize that you have reached out to customer service to return your item and have still not received a response on how to proceed, especially given the time it has already taken. We understand that you are frustrated by the slow response and the inability to finalize your return. You should not have to chase us for the necessary steps to send an item back. We regret this failure in our communication and returns process. We apologize again for the significant inconvenience caused by our slow communication. We are committed to processing your return efficiently now.

Response from tesery.comNov 28, 2025

We sincerely apologize for the inconvenience caused to you. We understand that you are frustrated because you cannot use the ordered goods. Our customer service staff will contact you to learn more about this matter, or you can also contact our customer service email: [email protected], we hope to provide you with a complete solution.

Response from tesery.comNov 27, 2025

We sincerely apologize that the quality of the product you received did not meet your expectations, and we deeply regret that you encountered difficulties or outright inability to return the item. This is unacceptable, as a transparent and functional returns process is crucial for customer trust. We apologize that the product quality leads you to categorize it as "junk." We are actively reviewing our sourcing to ensure all products meet the high standards expected by our customers. We apologize if the returns process was confusing, restrictive, or non-existent, making it impossible for you to get a resolution for a product you were dissatisfied with. We are committed to correcting this. Please provide your order number. We would like to personally investigate why your return was unsuccessful and initiate a refund for you immediately. We appreciate your honest feedback, which highlights critical areas we must fix to regain consumer confidence, especially concerning product quality and our returns policy transparency.