tesery.comCommitted to providing you with high-quality Tesla accessories and exceptional customer service!Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".
tesery.com (tesery.com) has 448 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Showing 217 reviews with 1 star · Clear filters
Ovidiu F.
Long delivery times.
Response from tesery.comFeb 5, 2026
We sincerely apologize for the delay and inconvenience caused to your package. We understand your anxiety and are committed to assisting you. Our customer service representatives will contact you to provide you with detailed order logistics information and update you on the latest progress. We will do our best to resolve the issue for you as soon as possible.
Ashlie W.
Beginning of December 2025: Placed order for a ring End of first week in December: Followed up to see when order would ship, as I needed it for Christmas The rep said the color of ring I ordered wasn’t available and they suggested I change color (why sell a ring that you don’t have?) Shipped to me 12/7. I followed up several times with no order received. It is now 2/2/26 and customer service said they sent another order to me. I am not convinced that this company is not a scam. Two months later and I have not received my ring for my Cybertruck.
Response from tesery.comFeb 10, 2026
I am deeply sorry for the frustration and disappointment this has caused you. Waiting over two months for a gift—especially one intended for Christmas—is completely unacceptable. To have your original color choice be out of stock after purchasing only adds to a very poor experience. We take full responsibility for the breakdown in communication and the logistics failure that occurred here. You shouldn't have to chase a company to receive the items you paid for. While it doesn't excuse the experience, I want to be transparent about what likely happened:Our system failed to sync in real-time, allowing a purchase for a color that was physically unavailable. We verified the details of the second ring and found that the re-sent ring has been delivered. Please confirm if you have received it. If you encounter any problems during the use of the product, please feel free to contact our customer service team at any time. Because we missed your Christmas deadline so significantly, I would like to offer a discount or credit toward a future purchase should you ever decide to give us another chance.
customer
Delayed shipping
Response from tesery.comFeb 3, 2026
We sincerely apologize for the delay and inconvenience caused to your package. We understand your anxiety and are committed to assisting you. Thank you for leaving your order number. We have verified that your order has been dispatched. We will contact you by email and provide you with more detailed information.
James
Avoid at all costs. Complete scam. Purchased two items not knowing they were from overseas. Took AGES to get here. One item was ok the other was a steering wheel cover that you had to SEW on. When I told them it wasn’t clear and that I want a refund they sent me a sewing tutorial. Just avoid. Don’t spend money here. Scam people.
Response from tesery.comFeb 2, 2026
I hear your frustration loud and clear. There is nothing quite like waiting weeks for a package only to find out you’ve essentially bought a "homework assignment" instead of a finished product. Sending a sewing tutorial when you clearly asked for a return is a major customer service fail. It’s dismissive, and we sincerely apologize for that. While we are a legitimate business selling specialized Tesla accessories, it’s clear we failed you on transparency regarding both the shipping origin and the "DIY" nature of that specific steering wheel cover. Because the product description didn't meet your expectations and our support team didn't handle your request properly, we will process a refund for that item. We are currently working on making our "Ships from" locations and "Installation Type" much more prominent so other customers don't run into this same surprise.
Miguel D.
Comprei umas fitas para tapar os cromados do meu tesla, primeiro os cortes pareciam a tesoura, segundo a medida não estava correta , o cromado ficava a mostra na mesma
james W.
Toook way too long to ship until I had to ask them where's my order then they shipped in. 30+ days
Response from tesery.comJan 12, 2026
I am sincerely sorry for this experience. Waiting over 30 days for an order to ship is completely unacceptable, and it is even more frustrating that it took a follow-up from you to get the process moving. It sounds like your order may have been caught in a processing error or a stock discrepancy that wasn't flagged by our system until you reached out. You shouldn't have to "remind" a company to send you the items you paid for. Since we failed to meet our shipping promises and caused you such a significant delay, I would like to do more than just apologize. Because of the 30+ day wait and the lack of proactive communication, I would like to offer you a partial refund on your shipping costs or a discount on a future order as a gesture of goodwill.
Jamie R.
It’s been over a week since I ordered my product and it looks like it’s still in china?
Response from tesery.comJan 8, 2026
I understand how frustrating it is to see your package "stuck" at the point of origin for over a week, especially when you’re eager to receive your order. When a tracking status shows a package is still in China after several days, it usually means one of three things is happening: Awaiting Export Clearance: The package is in a queue at a major shipping hub (like Shenzhen or Shanghai) waiting for customs to clear it for international departure. Consolidation: The carrier is grouping multiple orders together to fill a cargo container or flight, which can sometimes cause a 5–7 day "pause" in tracking updates. Tracking Lag: Often, the status won't update again until the package physically lands in your country and is scanned by your local postal service or courier. Thank you for the order information you left. Our customer service staff has sent you the logistics status of your order by email. Please check it in time. If you have any questions about the order, please feel free to contact our customer service email [email protected] and [email protected] at any time.
Chris B.
No communication via email and looking at other reviews shipping may take a while. Can you tell me the status of these orders please and when they’ll ship ORDER TESERY72053EN ORDER TESERY72454EN Once the items arrive I will update the review.
Response from tesery.comJan 7, 2026
Thank you for your message. Our customer service staff have checked the logistics status of these two orders and will send the relevant information to your email. If you have any further questions in the future, please feel free to contact us via email at [email protected] and [email protected]. We will do our best to offer assistance. Thank you again for shopping on our website.