Maggie R.
I would not ever book with Tertoro
I would not ever book with Tertoro, Inc., agent quoted one price and then when a driver was found the price quoted of $550 went up to &900. When I expressed dissatisfaction the price changed a couple of times but not to original price. Definitely bait and switch. set up a Saturday pickup since my son was available that day to meet driver. My son sat at address all afternoon and no one showed up or bothered to call. Finally, today I get a weak apology from trucking company LJ Logistics that their truck had broken down. Informed me that they would not perform door to door service and wanted to meet at a parking lot quite a distance away. From the beginning I gave address and explained it was in city of Chicago. This was a very unpleasant experience dealing with a very disreputable company.
Response from Tertoro IncFeb 12, 2024
Dear Maggie, we sincerely apologize for the inconvenience you experienced with our services. We understand the frustration caused by the unexpected price increase and the failure to meet the scheduled pickup. This falls below our standards, and we take full responsibility for any miscommunication that occurred during the booking process. We are actively addressing the issues with the agent involved to ensure this doesn't happen again. We appreciate your feedback and value your business. If there's anything we can do to rectify the situation, please contact us directly.




