TerrysfloristReviews of terrysflorist.com

I ordered flowers for a friend that lost her brother. Received a text asking to call the company as there was a problem with my order. I called and they asked if they could deliver Saturday instead. I wasn't happy but agreed. At 9pm Sat I text my friend and no flowers were ever delivered, nor a call or text like before. I called 4 times yesterday and kept getting hung up on. Finally spoke to someone and said the charge would be voided. They are NOT local as advertised and the worst customer service ever! DO NOT USE THEM AS YOUR FLOWERS WON'T ARRIVE!!! I will be contacting the BBB

This is for the Sayville NY location..Ordered a $209.00 pre tax Rose Heart arrangement for a wake. Received a 12 inch round disk with cheap ass flowers and 4 Roses…maybe worth about $50.00 max. We told them about the mistake. I had to send pictures. Another arrangement twice as big ordered from the same florist was $189.00…they offered $60.00 refund…I told them that was NOT satisfactory and they wouldn’t budge, Also I think they thought we were from out of town as we provided a Florida area code. Do your self a favor, don’t use this company. Even with the $60.00 back it was a complete rip off…This was the location in Sayville NY Long Island.

This is THE WORST company ever! I ordered a beautiful, huge flower arrangement and a card and a balloon for my nephew ($127 including delivery) and was promised the flowers, card and balloon would be delivered by 6pm that day. I received notification that the arrangement, card and balloon had been delivered. I didn't get a call from my Sister, which she ALWAYS calls to thank me and let me know when flowers have been delivered and when I called her I found out that NOTHING had been delivered!!! So I called Terry's customer service and they argued with me that the flowers had been delivered, when they had not. I kept calling and calling to find out WHEN they were planning on making the delivery and FINALLY around 8pm something was left at my Sister's front door. The delivery person did not ring the bell. My Sister only knew something was left because they have a Ring. There was NO card, NO balloon and the flowers that were left on the doorstep was a tiny, little vase with 2 flowers and some greens that looked like they were cut from someone's yard and placed in the vase. I sent pictures to Terry's as requested and they would not deliver the flowers I ordered or give me a FULL refund. They offered me a refund of $20 and change!!! I had to dispute the charges with my credit card companh and Chase gave me my money back immediately! I did not even have to wait, because they could see how ridiculous it was that Terry's thought what they delivered was worth any amount of money. DO NOT USE THIS COMPANY!!! It is a scam/rip off!!! They are so not professional!!!

I recently ordered an arrangement for my sisters funeral. It was suppose to be roses with a tall beautiful porcelain angel with long hair like my sisters and had gold along the sleeves and wings. My sister collected angels and I wanted this keepsake for her husband. Instead, what they sent was an ugly brown box holding the flowers with an ugly fat cross and an angel that looked like the hobbit and wasn't even visible. It was pushed down into the flowers. I was burying my sister and to see the ugly arrangement they had sent was even more upsetting. No where on their site does it say there might be substitutions. I ordered this arrangement specifically for the roses and beautiful angel. We tried calling them to see if they would do something to rectify this but all they did was put my husband on hold for almost half an hour and had nothing but excuses. The flowers I ordered for my beloved sister was not even close to being represented on their site. They have poor customer service if you get any one on the phone to begin with. When we called they asked if we had a picture of the flowers they sent. Who at a funeral stops to take pictures of flowers when you are overwrought with grief? Please do yourself a favor and forget this place. Losing my sister was hard enough or losing anyone's family member. Apparently these people shouldn't be in the business of flowers because they have no compassion for the loss of your loved one if they can allow this to happen and not come clean about the fact they messed up and do something besides throwing a few dollars back to you .. This place should be shut down or investigated at the very least. Hopefully our review will prevent someone else from being burned by this place. If I could I wouldn't even give these people 1 star.!!!!!!....Jane W.

DO NOT ORDER FROM TERRY'S FLORIST!!!- Horrible customer service , delayed delivery without notification, then assured it would be delivered, then cancelled. This was an arrangement for an anniversary of death and now its days past. They could not have cared less. ALSO ,THEY ARE NOT LOCAL as stated on their website. They are a CHAIN and "contract " with other florists. SHOP REAL LOCAL not FAKE LOCAL like Terry's

Very poor communication. Repeatedly misled me about what was possible/likely with respect to delivery. Did not deliver with appropriate card and then lied about it. They advertise "day of delivery" and I opted for the following day, figuring that if they were advertising honestly that this would not be an issue or that they would communicate with me appropriately if it was not possible. They only called me the day after they said they would deliver to try to fix errors and never contacted me to confirm delivery. (I had to follow up/get information from grieving family members to get answers and then call Terry's Florist again.) Overall, an unnecessarily stressful experience I especially did not need in light of the funeral the flowers were for. The lack of empathy for why timing mattered and why I was requesting honest communication was striking.

There needs to be a no star for this business, service is awful, never got delivery made two days in a row after being promised, refused to acknowledge poor service, and had the opportunity to correct the situation and did not take action. This is my second bad experience. I should have learned the first time.

This company should be sued! BBB will be notified if the charge is not removed by end of business. Like all the other reviews, no delivery. 9 calls to the 888 number resulted in the same BS, they didn't know anything, put me on long holds, promising a call back.... that never came. Birthday has come and gone, no flowers and the charge is pending on my CC. SHAME! Likely a fake website!