TerrysfloristReviews of terrysflorist.com

Placed my order at 9:00am, was charged $15.99 service fee that I was completely unaware of until I got my order confirmation. No where in my order summary before I clicked submit was I told about this charge. Then at 3:15pm, I was called and told they wouldn’t be able to complete my order due to supply issues. I asked for a refund and was immediately called back and notified that they would now be able to do it. At this point I’m not even sure what I order is what is being made. At 5:30p I called to check status. Had no idea that I wasn’t ordering local, I was routed to a call center who couldn’t even tell me if my order left the shop and was in the delivery van. I asked for a refund, the rep was extremely rude, talked over the top of me, put me on hold and then came back on and said my order has been canceled and I’d be refunded. DO NOT BUY FROM HERE

Terrible con artists running this business. Confirming certain flowers and then delivering some ragged completely different flowers for $100. I will be contesting with my bank

DO NOT USE THIS BUSINESS. I ordered a plant at 10am for same day delivery and they called at 3pm to cancel the order. Said their flower delivery didn't come in today...I ordered a plant, not flowers! Calling 5 hours after an order when it's too late to place the order elsewhere is unacceptable!

Ordered a bouquet of flowers, titled “just to make you smile”…with the expectation that the delivered product would be somewhat similar. WRONG!!! The bouquet that was delivered did not resemble the one I ordered whatsoever. To add insult to injury, no card was included and nothing that would identify where they came from. I don’t get it. My mother in law, the recipient of the flowers thought a neighbor had dropped them off to show off their greenery from their yard. I contacted terrys florist and they had a totally unacceptable response. Of course they apologized and gave me a 20% refund but added a pdf of their store policy. Which I pointed out that one…was from Nevada (I live in VA) and two stated that they had a 100% customer satisfaction guarantee. They missed that part. Oh and by the way, all done through email. I called and the lady I spoke with apologized and stated she would direct my complaint to her supervisor. Bad business. Bad bad business.

I ordered flowers for my wife’s 60th birthday and I expected them to be delivered on her birthday to her work. I called them at 3:30 pm and asked of they were going to deliver before 5pm because she would be going home at that time. The rep (with thick Indian accent) told me they will not deliver to a commercial building after 5pm. I told the rep I wanted to cancel and after being put on hold for 30 minutes the rep came back and told me they would refund my purchase. I actually never saw the charge go out of my account so at least they didn’t get my money! I would never order from this company again. Beware!

Ordered in the morning for a funeral. Told me at 3 PM that flowers did not come in. Said they would deliver them tomorrow. TOO LATE! DON'T USE THEM! VERY UNRELIABLE AND I SUSPECT THE PEOPLE ON THE PHONE ARE NOT BASED IN THE US. I WILL BE REPORTING THEM FOR FRAUD. WISH I HAD LOOKED THEM UP BEFORE USING THEM.

Didn't deliver the flowers for a employee who's mother died. Employee didn't thank us, had to finally ask if they received the flowers. Not fun!!! The worst was when I called, they didn't seem to care. Pisses me off. The other thing they present themselves as being local, local in NJ. Should be against the law. Save the embarrassment, stay away from terrysforist.

The worst experience of my life!!! my brothers funeral and the flowers never arrived. My folks arrangement was a tiny not well done vase ordered premium. When complained they said that we needed a picture!!! who takes a picture of an arrangement on the alter of a funeral?? I will write a review everyday until my money is returned. Do not bother to call as they put you on hold and never come back. Never order for this company. Does not even deserve one star