TerrysfloristReviews of terrysflorist.com

If there was an option to give zero stars, I would. Their website is full of lies - nothing is fast, free or delivered same day. I ordered a nice bouquet of which their website indicated was available first thing yesterday morning. They waited until 6:33pm to call me and tell me they didn’t get their flower delivery and would have them put the door the next morning. Then they call me at 2:00pm the next day to tell me they won’t be able to deliver them until tomorrow. DON’T USE THIS FLORIST! SCAM ALERT! Absolutely no sense of customer service whatsoever.

I could kick myself for not checking online before placing my order. This was for a funeral. They took my order and, of course, my money. I got a text after hours saying 'we're sorry; we cannot fill your order due to supply chain issues. Are you ok if we fill it tomorrow?' This is accompanied by a voicemail from someone that sounds like they're in the Philippines with the exact same message. Like a dummy, I said, 'sure, if you can guarantee it'. Needless to say, another day has come and gone. I only get a long 'on hold' or a Voicemail which doesn't get answered. I've texted back to the same number they texted me from and have said 'contact me immediately!'. Of course, no text; no call back. Now to call my bank and file a claim for my money. This should be interesting! I hate that so much of the floral business is now online. So hard to find a bricks and mortar florist with a person you can talk to. This is the last time I ever order from Terry's Florist or any other .com site for flowers. Caveat Emptor!

They promise same day delivery only to call you at the end of the day to let you know they don't have the flowers and push it off two days. Then they call again on Monday when the flowers were supposed to be delivered at 4pm in the afternoon to tell you they have to push it off again. Thankfully they cancelled and refunded. I will not order from them again. Do not recommend.

I ordered funeral service flowers over 24 hours in advance of the funeral. The day of the funeral I received a call that they didn't get their flower order so they asked if the delivery could be delivered the following day, obviously too late for the funeral so I changed the delivery to the recipients home for the next day. I got a call again the next day that the flowers still didn't come in and they wanted to delay delivery yet another day. I agreed to delay again. Then when they were supposed to be delivered I called to check the status and was left on hold for over 1/2. Finally I was told again that their flower delivery didn't come in and they asked if they could deliver the following Monday. I let them know that this was for a FUNERAL, and that it was insulting to deliver flowers three days later and I cancelled the order. I was told I would get a confirmation email of the cancellation which I did not. I never received a confirmation email of the order either but did see that the fee was deducted from my checking. I tried to call back to check the status of the cancellation and credit but was left in the recording hell again for over a half hour so I hung up. The following day I still had no email confirmation but I did see the credit in my bank account. I noticed after the fact that there were numerous negative reviews online for the same issue. DO NOT USE this florist. Don't make my mistake and hopefully folks read reviews first.

Wish I would have read all the bad reviews of this florist before I ordered 2 bouquets for a funeral visitation. Received a notification 2 hours after the shop closed that they were not able to fulfill my request. Luckily we were able to order from another florist. One star is one too many. I’d give it a negative 5! Melissa Mischik (from Ohio)

This company is fraudulent. Don't waste your time like I did. Call FTD...my daughter's birthday was ruined for me!

Not even worth a 1 star rating!!!!!!!!!! Total scam?fraud. Short version: I ordered an arrangement for a funeral. They notified me around the time of the funeral that they could not complete my order and would refund. By that point it was obviously too late to contact another florist! This is NOT a legitimate business much less a “family owned and operated business. I made a huge mistake with them. Please do not do likewise!!!!

DO NOT USE THIS SERVICE!! Ordered same day flowers to be delivered at 11:00 am. They waited until 4:30 pm to call and tell me they could not fulfill the order. Too late to order elsewhere. Beware!!!