TerrysfloristReviews of terrysflorist.com

Guess I'm joining a long list of customers who regret ever ordering from this company. Didn't deliver what was ordered and on top of that the flowers were dead. Keep on Scrolling right past this business

Wrong flowers delivered option was to only get a $5 refund

I ordered flowers for a funeral service in Arizona. I am in Texas. I called to ensure the order would make it to the service on time. I was told I needed to place the order online and document in the "special instruction" area which I did and I placed the order as instructed. 3 hours before the service I get a call stating they can't get the arrangement to the service and will have to deliver to the home. A little over an hour later I get a call stating they can't make the arrangement at all and have to cancel my order. They act like they are a local shop but they aren't. Total waste of time and ridiculous customer service.

Flowers left on my porch- did not know they were there. Flowers were poor quality, half the size the bouquet was suppose to be, and no indication where they were from. Very expensive and my arrangement looked nothing like it was supposed to. Would not use them ever!

DON’T USE THIS FLORIST! I ordered flowers for my brother-law’s funeral and got a call on the day of the event to tell me they had run out if flowers and had to cancel my order.😱 I actually had spoken to a person at the florist who assured me the delivery would be on time. The actual person who called me to let me know the order was canceled was not even from the shop! I actually had a hard time understanding her English. I’m called the florist directly and have asked them to have Terry, the OWNER return my call but no one knows when she’ll be in😬 Now they tell me my refund will take 4-5 business days. This is unexceptable! Now I’m praying they will refund my money. Bad business!

HORRIBLE!!!! If I could give them a zero rating I would! That’s exactly what I got is zero flowers on the date promised. I ordered flowers the day before I wanted them delivered. They claim to be local, and same-day delivery. They called me at 5 PM on the date of delivery and ask could they deliver the next day which was unacceptable! I tried to call a local number and all I got is a call center.

last year I ordered flowers about 2 days before my return home for my wife, the day of my return I get an email saying sorry but we can not fulfill your order you will receive a refund in 3-5 business days. I know oopsies happen, I ordered on 3/14/2023 again I ordered the Tulips the picture said the arrangement would be as pictured. I also wrote a message for a card, at the end I put I love you. Well the flowers came they were in full bloom and one even was wilting to the point it was facing the ground. They were NOT even tulips and had about half of the amount of flowers that were pictured on the site. Then the card said I lo ve you the word love was broken in half and on two separate lines. I had received an email showing my message confirming the order and it clearly had the word LOVE as one word. My wife is a grammer major so she noticed this right away, so wrong flowers, wrong amount of flowers, almost dead flowers, and messed up my message, they didnt get anything correct. After reaching out they responded with we are sorry for the error we will be refunding you 17.99 (the delivery fee) and by the way you will get that within about 3-5 days. WOW nothing correct and now I have to wait for 1/4 of what I paid to be refunded. Burn me once shame on you burn me twice shame on me there will not be a third time

They said they are locally family owned. They are not and it goes through a call center. They cancelled the order the day before the funeral and luckily I was able to find a reliable florist.