Terra's KitchenReviews of terraskitchen.com

The food was great, deliver was great. I needed to cancel my subscription which i canceled on website. and then next week I got another order. I though okay it was just the first week after cancelling but now it's been 5 weeks and I get an email every Monday thanking me for my order. and every Monday i send and email about canceling today was the worst I got a response telling me to check my junk folder about notification. Which every where else it say i'm canceled and i'm not getting those email.

I have filed a complaint with the BBB on August 2, 2018 and they have been contacted multiple times by the BBB but have not responded. The case is currently still open, however, as I don't see they are looking to resolve this I feel it is important that I share this with others. This complaint was filed on June 22, 2018 with the customer service department. Dear Terra's Kitchen Customer Service, I am a new customer to Terra's Kitchen and received my first box yesterday 06/21/2018. After bringing the vessel in onto my kitchen counter, removing the contents and placing the vessel outside. My husband and I noticed a few hours later that the bottom of the box itself had scratched my granite counter top. We went back outside to look at the bottom of the box and because of it's constant use and how the refrigerator box is put together the cardboard had worn away to show these metal pieces that were specifically placed there to hold the box together that was responsible for scratching my counter. I have attached pictures for your reference. We also have an HD in home security camera that shows the entire day and how the vessel was brought into the house, removed from the house, following with us realizing our counters were now scratched that shows we did nothing but bring the vessel in it sat on the counter. I will also provide that video as well but it is 6 GB and cannot be sent via email. I am in absolute shock and cannot believe this has happened, but I do expect compensation to fix my counter tops because the vessel itself is responsible for destroying my counter tops when we did nothing but exactly what every youtube video and Terra's Kitchen video shows on how to handle the vessel itself. Please call or email me at your earliest convenience to rectify this matter. Additionally, I did call the customer service number on the box as well yesterday but have received no response. I have attached the photos below for your review and as stated can also provide the full day's video evidence. Regards After placing that email to Terra's Kitchen I received a follow up email that my information has been forwarded along to their management team. A week later I received a call from Megan Pollard, the Director of Partner Relations that she would work to get this fixed. I since have emailed her multiple times for a course of action and follow up but have not heard from her since. My expensive counter tops are still scratched because of Terra's Kitchen.

The food arrived spoiled and I emailed and left 2 voicemails and they won't return my call. They apparently got my messages as they cancelled my account . Customer service is awful as you cant speak to anyone....ever. if I could rate them 0 stars I would. Buyer beware!

I wanted to try Terra's Kitchen, and so I placed an order in September 2017. It never showed up, so they refunded my money. Fine. I come home in April 2018 to a Terra's Kitchen box -- yep, the same one that shipped in September sitting on my doorstep. They delivered SEVEN MONTH OLD FOOD. I have called and e-mailed Terra's Kitchen repeatedly and they haven't come to dispose of the disgusting, bio hazard of a box. Terra's Kitchen also hasn't tried to apologize or explain why this happened to me. Terrible service.

I have not gotten 3 of my last deliveries. I have contact support and still have not heard back on the issue. We love the food and the service, but If this doesn't get resolved in a week I will cancel my subscription and go elsewhere.

My first time ordering from Terra’s kitchen, my first delivery never arrived. I was sent an email to confirm that my delivery would arrive on Saturday anytime between 12-8pm. I was planning on making one of the dinners that night. Instead I ended up having to go grocery shopping on the busiest day of the week. This was what I was trying to avoid in the first place. I was not given a notification that my shipment was delayed and I was basically left in the dark about where my food may be. The fact that there is no communication regarding this matter is very disturbing. There wasn’t even any shipping information online that you can track for yourself. Another major issue with this company is that there is no contact phone number. If you have any questions or want to get in contact someone, it is all done through email. I’m very disappointed. I was really looking forward to using Terra’s kitchen as they are the only company that pre chops their ingredients and sent their ingredients in the most eco friendly manner. Now I I’m concerned about is if I will even get the food I had ordered.

I really wanted this to work out as their low calorie option appealed to me. However, the first week I was to get my delivery it never arrived. I was not contacted about it which is upsetting as my meal for that evening was to come from the delivery. The second week the same thing happened. Once again I did not receive a head's up and no attempt was made by Terra's Kitchen to help me feel better about their company. No apology, just a refund. There is no phone number to call and all correspondence is done through email. This is not how you run a business.

Food never arrived on time. Nothing more depressing than having to throw out food. Missing ingredients or ingredients just not fresh.