Terra KaffeReviews of terrakaffe.com

The Demi is my 2nd machine from Terra Kaffe. Loved the TK-1 and wanted something more compact. Demi does not disappoint! Customer service is super responsive to any problems. I recently made an error and removed brewer and they sent me easy to follow instructions right away. Friends and family love making their coffee at my house!

As an early adopter, my family and I have grown to love the TK-02 for the fantastic variety of coffee it makes—so much so that going without it felt impossible. When our original unit ran into a issue, our extended warranty provider issued a full refund. However, prices had nearly doubled since our initial purchase, which put us in a tough spot. I reached out to their customer support team, and they were incredible. They offered to discount a new TK-02 to match our warranty payout. I’m thrilled with how generously and efficiently they handled everything. We can’t wait for our new machine to arrive!

We received our Demi promptly after ordering and we absolutely love the machine. We use it everyday and have had multiple people staying with us use it as well. The verdict is unanimous- this makes phenomenal espresso and is so easy to use (we have also owned a Jura). The icing on the cake is that we ordered some supplies but there were some issues with shipping. After reaching out, everything was resolved easily, quickly and completely. Special kudos to Feder for taking care of everything. I can’t ask for more from a company- great product, great service.

I researched several Jura models before purchasing the TK-02 -- now using the TK-02 for some time, I realize I made the right choice. Espresso customization for each drink is a real bonus!

Had some challenges with a supply order for my TK-02. Such a great unit. The support team did a great job of helping me and resolving the issue very quickly to help me get the unit running optimally. They did exactly what I needed and didn't hesitate to make it happen. Great product and great team!

Had a water filter shipment get lost in the mail. Reached out to Terra Kaffe and they were so responsive! Sent me a new one quickly and followed up to make sure I received it. Excellent Customer Service!

I recently purchase the Terra Kaffe Demi, as I did not have the need for a dairy component to my coffee routine. Man, what a beautifully-engineered machine it is. The attention to detail on keeping the device simplistic, but elegant in clear. From the simple things like drawer functionality and mechanical serviceability to important customization powered through the menu/nob. Best of all: the coffee - whether espresso-oriented or drip - tastes fantastic. Couldn't be happier!

I decided to give Terra Kaffe a shot and started renting the Demi about 11 days ago. So far, I am very pleased with the company and the machine. The shipment was very quick, and the machine is incredibly easy to use. I still have to figure out the perfect grinder settings, but so far I am very impressed! I also contacted their customer service, and the reply was super quick and efficient!