Terra KaffeReviews of terrakaffe.com

Received my new TK-02 last week and I'm obsessed! The espresso tastes delicious and I'm enjoying my Americano every morning with ease! I recommend every coffee lover to own this machine! Also, I had an issue with the time on my machine and I reached out to customer service and received a very quick response and was able to fix the problem! Thank you TK!

I bought a TK-01 quite a while ago and loved how well it worked. When the Terra Kaffe TK-02 was announced, I was intrigued by all the new features; most notably the ability to access the water tank and pod disposable unit from the front of the machine. I purchased a TK-02 and couldn't be happier. It is a great machine with lots of features. I gave my TK-01 to my son. It was working fine, but then developed a problem. I went through the troubleshooting tips, but could not get it working, so I called Terra Kaffe technical support. After going over all the steps I did to correct the issue, it was determined that it was not repairable in the field. Even though it was way out of warranty, they offered me several options, such as sending it in for repair for a set fee, that included all shipping, both ways; purchasing a refurbished TK-01, including all shipping; or a discount on either a new Nano or TK-02. The prices were very reasonable, and I choose the refurbished TK-01 option. Everything was handled efficiently and professionally. The tech support representative kept me in the loop via email throughout the whole process. The refurbished unit arrived and it looks just like a new machine. I am very happy with the company and how they support their product.

I had a question regarding my recent Terra Kaffe order and Janna was super responsive and helpful. Aside from loving my new Demi machine, I loved the custom service Janna provided. Great job TK!

My wife and I were early buyers of the TK-01, and after several years of enthusiastic use + great coffee, it finally bit the dust this year. I reached out to TerraKaffe support for potential repair (even though I was out of warantee,) and their support team was fantastic - we had a full discussion and aligned on a solution I was happy with within 24 hours. Highly recommend!

Luis in particular was extremely helpful. He took the time to troubleshoot my issue. Escalated it to another team for more opinions and ultimately facilitated a replacement unit for me, free of charge, and even covered the shipping of my original unit back to them. I’m sure my issue was some sort of software bug, but the machine was still producing fantastic coffee, as is the refurbished replacement I was sent. Very responsive along the way and always polite. Absolute pleasure of an experience made better by the fact that I’m jaded from not receiving service this good so often, I went into the process assuming I’d be treated poorly and not ultimately be satisfied with the outcome . Could not have been further from the truth!

I had an issue with my terra kaffe machine. I reached out to customer service, provided the requested information easily online and a representative contacted me very quickly to help with my issue. Additionally, their help fixed and resolved the problem quickly. Very appreciative to have a responsive team.

I am second owner to the terre kaffe tk-01 . I’ve had nothing but excellent coffee . Doing my normal cleaning this Sunday a part in the grinder had broke . Immediately going online on a Sunday the company reached back out to me within hours reassuring me my part will ship asap ! I can’t wait to definelty upgrade one day to the tk-02 . Thank you for making my mornings so much better !

So our household, we drink a lot of coffee, I mean a lot of coffee. The Terra Kaffe Demi has met the challenge, when faced with a customer service need, the company responded quickly and efficiently, showing a care for their customers and standing behind their product! This has saved money from not needing to go to coffee houses daily.