Terra KaffeReviews of terrakaffe.com

I've owned TK-01, gifted 2 01's - and purchased a TK-02. Terra Kaffe's product and support makes for a great experience pre and post purchase. It is a staple, and visiting family/friends always love using it.

From the beginning, they responded quickly and with lots of options for resolution. They went above and beyond my expectations. I have purchased multiple items from Terra Kaffe and will continue to support them. Love TK!

I have been using the TK01 for many years and it gives me a consistently great cup of coffee every morning. I don't use the milk function, mostly black Americanos. Lately I had an issue with ordering the subscription bundle so I called the support line and their staff solved my issue right away. I love the style and look that TK brings to my modern style kitchen.

I have loved my TK-02 machine. We have had it for a year. I love the versatility of it. I can make so many different drinks depending on my mood. I love that you don’t use filters or pods. The machine has worked so good for us and our household. Super pleased with it

Got a response from customer support in less than an hour and their advice fixed the issue on the first try.

I have been a Terra kaffe customer since 2021 and have owned both the TK-01 and TK-02. Recently my TK-02 experienced issues with the grinder. I contacted customer support and to my surprise a real human replied within an hour. They asked for a video and suggested some trouble shooting steps. Once I tried those steps and shared the video they quickly notified me of the repair options. Since I was out of warranty, the option was to purchase a repair packaged. But before doing so the team assured me that they guarantee they can repair the machine and extended a discount for being a loyal customer. While my machine is out getting repaired I also was able to rent the Demi machine which arrived before I had to send out my machine, ensuring I was not without a dictation machine at any point.

I had an issue with my TK02. Everyone involved was very helpful and kind and help facilitate getting my unit functioning properly in a timely manner.

I love my TK-02! Have had it for over a year and it had been completely reliable. I absolutely love the espresso and Americano coffee it makes. It is so easy and it cleans itself! All I have to do is dump the grounds and drip tray and add water and beans. After several hundred cups, it tells me to add a packet of cleaner and water and it cleans itself. I really could not be easier. Coffee at the touch of a button and walk away with my drink. And it lets me control temp, grind, size of espresso shot and other variables and save, so I have created several custom drinks. I truly love this machine.