Terra KaffeReviews of terrakaffe.com

Deceptive Misleading Bait and Switch advertising. Advertised $600 Off the TK-02 with no asterisk with fine print. They bait you into buying with advertising $600 Off then Switch you to a required monthly reoccurring subscription fee to receive their advertised discount. Customer service had to leave a voice mail since they are such a newish company that only sells two coffee machines. Terrible BBB complaints! Terrible experience with them and they don’t care to do the right thing. After reading all the negative reviews im not surprised. They DONT make anything clear! Having an entire webpage with the verbiage “The Tk-02 is $600 Off” with no mention of the coffee subscription is misleading. They left out any verbiage letting you know! Only clicking on to buy option do they point out it’s with subscription service. Saying “The Tk-02 is $600 Off” is plain English. It’s NOT $600 $400 $200 Off as they keep advertising if it was you could literally click to buy and you would actually get that dollar amount off. After reading the companies response maybe they don’t get it because like their China 🇨🇳 Manufactured mediocre import they might not understand the English language well. Just sain’

My machine malfunctioned and TK sent me a replacement part which did not solve the issue. They asked me to ship back machine for repair which they now have in their possession for close to 6 weeks and all they can say is thank you for your patients. This is completely UNACCEPTABLE. Buy your machine from a reputable company.

This $700 espresso machine was a complete waste of money. My husband bought it as a Christmas gift, but I wish I had received a Breville instead of going with this item. The TK1 has had consistent issues and didn't even last the full warranty period in terms of how many cups. When I contacted the company, they told me I was out of luck and would need to pay more to fix this low-quality machine as it was past the 1-yr. A Chinese super-automatic espresso machine called the Rooma RM-A10 is nearly identical and is likely made by the same manufacturer. I suspect they build it in China, ship it to the U.S and claim to be a U.S. company., and then overcharge customers. Within two years of owning it, the hose ripped, and now the pipe valve has cracked. I haven’t even brewed 500 cups of coffee yet. My engineer husband figured out the problem, but the company wanted me to pay nearly $200 for repairs to replace a part that probably costs just a few cents and wouldn’t provide the piece for us to fix on our own. I’ve heard stories online of people sending their machines for repairs and it comes back with more issues. I don’t trust Terra Kaffe at all and would steer far away. I feel so guilty my husband spent his hard earned cash on this pile of garbage machine instead of a Breville like he mentioned, biggest regret ever that I didn’t listen to him. The TK 1 is the absolute worst product I have ever dealt with, I thought it would make my life easy but it is a headache and now just takes up dead space in my home.

Update: after communicating via email with customer service, there’s no help being offered unless you give them more money in terms of either purchasing a repair or buying a new machine. They also advised me that despite what I’ve said below that I only had my machine for 1 1/2 years, and not 2. Makes it even worse actually. The founder did well moving his business into the US and not Germany, because otherwise they would need to deal with a 2-year warranty by default and probably would not make any money. Again, don’t be fooled by the pretty design and IG ads, choose a reputable brand if you’re thinking about getting a coffee machine. After now coming at two years with the TK-01 I must say: the machine is unfortunately of really really bad quality. Sure, the design looks great and the coffee also isn’t bad, but the materials used are not holding up whatsoever. The first machine I initially received completely leaked after its first coffee so it had to be shipped back. I got a replacement, that’s fine. The second one didn’t leak, but started to develop cracks on the plastic outer that are now slowly but surely cutting the machine in half. Mind you, the machine never fell or anything. The brewer is also cheaply made, making loud noises and sometimes simply doesn’t press coffee. And yes, I have always descaled and cleaned when prompted. On top of that the company has always some sort of fulfilling delay. I initially ordered the TK-02 in 2022 but after it was clear that the shipping will be delayed by more than 6 months, they offered the TK-01 for $200 off which I took. Now I wanted to restock machine cleaner supplies which is also delayed in shipping because there “has been a fire” that only destroyed the inventory of the descaler. I will continue to use the machine until it completely falls apart (which will probably be soon) as I somewhat have to justify the price point of $800. But it has been a very expensive coffee of more than $1/day when taking the non-existing longevity into account.