Terra KaffeReviews of terrakaffe.com

Great espresso machine. Super customer support.

I couldn’t be happier with my experience with Terra Kaffe and my Demi. The customer service was absolutely excellent. They took the time to answer all of my questions, gave me some really helpful insight into the inner workings of the machine, and even helped me dial in the settings specifically for high-altitude brewing. It’s clear that Terra Kaffe genuinely cares about their customers and wants them to get the most out of their machine. The level of knowledge, patience, and support I received was far beyond what I expected. I’m extremely happy with my Demi and would absolutely recommend TK for the fantastic customer support alone. The Demi is also a welcome addition to our kitchen.

I just purchased a second Demi for my son after my daughter was raving about hers. The Demi is sleek and fits well in a NY apartment. The coffee is fresh and amazing. Incredible investment. Customer service is also top notch. I’m a huge fan!

I have the TK-01 for 5 years now and from time to time I would need support in troubleshooting my machine and their customer support has been wonderful! I happen to always get Eduardo who seems to always figure out what I need and send me videos on how to address my issues. I’m so grateful for him. He even is willing to do a video call if I needed extra help. Thank God his videos seems to do the trick! My TK-01 is still running, but will definitely choose them again if the need to replace it comes around!

I love my Demi. Good coffee. Simple to use and customise and easy enough to maintain. The icing on the cake was when I had a small plastic piece break off my brewer unit, I emailed customer service and they replied quickly, and took care of my issue right away. No run arounds.

Was having issues with my old TK01. Customer service did a good job troubleshooting and responded quickly to my messages. Ultimately, we decided to replace the unit with a new model. We were given multiple options and a great discount. Would purchase from this company again.

I purchased a TK-02 about two years ago, and to put it simply, I love it! Its ability to customize everything from your grind, temperatures, ounces, and to be able to create so many different drinks, makes the TK-02 customizable to your life. The esthetics of the machine are clean and simple. It looks amazing on the counter! The TK-02 prompts on when your low on water, low on beans or to simply empty the drip tray help to keep the machine running smoothly. The menus are fully customizable and you can edit your choices to only the drinks you drink, and further customize each of those to your preferences. My only suggestion for a future version is to incorporate something that makes it easier to pull the machine forward on the counter when filling the bean hopper. Finally. Customer service. Five stars is not enough. They’re a solid 10/10. I had an issue with my machine and from their immediate response to my first email, to helping to diagnose the issue, they provided friendly and professional service! On this aspect alone, I would not hesitate to purchase from them again!

Machine has been awesome, we have it in the office, and the simplicity of using it has been awesome. Customer service was super helpful when navigating through minor issues after a heavy use over the years, considering getting a second one for my house.