Terra KaffeReviews of terrakaffe.com

Looks great and in theory should be great machine. Stopped spitting out coffee and did just water after few days or 30-40 brews. Even before that coffee that comes out is look warm, not hot.

Like many others on this site I'm feeling duped by Terra Kaffe. I finally deciding to pull the trigger and buy this expensive coffee machine. My thought was that in the long run it would pay off. I was sadly mistaken. From day one this coffee machine has not worked. I have called customer support twice and they have been less than helpful and very offputting. The issue has been that the coffee machine does not heat the coffee above 105°. I've tried every solution they've suggested. On the second call, I was told that if I want to make milk drinks, I need to heat the milk before I put it in the carafe and run it through the machine. Seriously? I thought this was supposed to be a fully automatic coffee machine! But here's the best part… After realizing that this machine does not work I was told that if I want to return it within the 30 day window, I have to pay $55 restocking fee. Further, if I don't return it according to their specifications, it's a $100 penalty on top of that. Outrageous! They sent me a machine that does not work and then they want me to pay them to take it back. Save your money and aggravation and buy from a company that is well established and credible-this is not it! You will be disappointed!

Terrible experience with the Demi machine. Upon setting it up, water leaked and there was no explanation. Customer service told us to pull the brew unit out and check it. Turns out the brew unit was jammed and would not come out. We decided to return the defective machine, but Terra Kaffe plays games’ — they try to get you to get a replacement unit. We said ‘no’ — just give us our money back. Your sense is that this company is over its head, they don’t seem organized and, frankly, they’re marketing savvy, but so caught up in ‘success’ they’ve lost sight of the fundamental concept that makes great companies — great design and good service. Both lacking here. Run away, don’t walk. Oh, and it’s made in China. Cheap, plastic, mass-produced.

I strongly don’t recommend buying this ridiculous machine. It’s more like a toy and will only cause headaches. In the morning—right when you want your coffee and don’t have time to deal with endless issues—it will help you start your day with nothing but negative energy. When you try to contact customer support to solve the problems, all they can say is “sorry.” So, you should only buy it if you’re intentionally looking to hurt yourself.

Worst crema coffee machine ever made. The first one went out just after warranty sent it back for repairs 185.00. That one broke. Bought a refurbished at the reduced price of 400 dollars. It broke after 6 months unrepairable. This is all after literally dozens and dozens of service phone calls. They can’t even repair their own machines. The machine has so many issues it’s hard to actually explain them all. It’s unreal how bad this product is. DO NOT BUY ONE.

⚠️ Negative Review for Terra Kaffe TK-01 Title: Faulty Machine, Stonewalled by Leadership, and Forced to Pay for Defects I bought a Terra Kaffe TK-01 and expected a premium product. Instead, I got a machine that was poorly built, failed early, and left me battling with customer support for months. The brew unit seized up, and when I attempted to remove it, the entire internal assembly fell apart in my hands. Instead of acknowledging this as a clear manufacturing defect, Terra Kaffe made me pay $180 for an out-of-warranty repair. I had extensive communication with Cate Marques, the company’s Chief Experience Officer. Unfortunately, rather than listening or trying to find a fair resolution, she stonewalled me at every step. From my experience, she showed no interest in taking my situation seriously — at least not from a positive or supportive perspective. This has nothing to do with “protocols” or “policies.” It’s about a company knowingly pushing out cheaply made machines and then making customers foot the bill when they fail. Meanwhile, Terra Kaffe continues to plow ahead with new product launches instead of standing behind their first machine and fixing their mistakes. ⚠️ Bottom line: My TK-01 was a $1,000+ lesson in how not to buy a coffee machine. The build quality is fragile, the support is dismissive, and leadership is unresponsive. Don’t make the same mistake — go with a trusted brand like Jura, De’Longhi, or Breville instead.

Awful product and customer service. DO NOT BUY FROM THEM! Originally I shipped my black TK-01 machine for repairs back in May after it broke after only a year. They shipped me back a machine that was scratched, dirty, and had missing parts. Eduardo is the customer service representative emailing me back and forth. After I consistently followed up, they offered me a refund and to send me a different black TK-01 machine. I then received the shipping receipt and saw it was a white machine, so I emailed them and told them to correct it before they shipped it out. Eduardo said he would. Then the white machine showed up. Eduardo apologized and said they would correct it again. I then got ANOTHER WHITE MACHINE shipping receipt that it was on the way. We’ve now been playing tag back and forth with them asking me to ship machines back. Meanwhile, I have no coffee machine to use for months. Ive resulted to messaging the CXO on LinkedIn as well as board members. As a company, why not at this point just ship someone a new black TK-02, say sorry, and be done with it. Unbelievable.

We purchased the terra kaffee tk-02 brand new and really enjoyed it, until we had a malfunction with the milk frother. We contacted customer services and were able to get it shipped to terra kaffee for repairs. It took about 2 weeks until we got our machine back completely broken. Parts were not completely put in, leaving gaps in places where no gaps were previously. The machine didn't work at al now, didn't make coffee or even hot water. We contacted customer service again and their solution was to send us a refurbished machine. I'm sorry, but if I wanted a second hand product I would have bought a second hand product. We did not agree to this "solution" and are still waiting for a response. It's been 3 weeks going onto 4 weeks. Really disappointed on how they manage customer services.