Terra KaffeReviews of terrakaffe.com

My Demi works great, once you dial in your profile, which can be quite the learning curve, you can achieve a superior beverage. Patience is required. My dislike was the coffee, classico house blend, did not like at all, so TK offered some suggestions on a couple I might like, just waiting for arrival to try.

We have the TK02 and have already gotten our money's worth! Great machine for specialty drinks. I ordered cups and had a question regarding shipping. The company was so responsive and helpful. Very easy to work with. Will recommend to everyone!

Proud owner of the tk02 from launch. The long wait paid off, as our machine has changed how we consume coffee. My wife and I went from making the occasional coffee at home and purchasing coffees out almost everyday, to becoming home baristas, and being excited to make our beverages at home every morning, and sometimes afternoons when needed for those long days. The tk02 was a new world, and it took a few days to find our groove, but once we identified our preferred beans, and tinkered with our drink settings, we couldn't be happier. 2 gripes that I must share to give an accurate review: I wish the milk frother was hotter - don't get me wrong, the milk is beautify frothy and the perfect temp for immediate consumption, but if you wait a few minutes then your hot beverage goes to a lukewarm beverage. Second, the machine recently malfunctioned and the screen began displaying horizontal lines. While we are bummed to know something happened to our machine, I reached out to Customer Service, and within minutes, we received a response and we're assisted in getting prepared to send our machine out for repairs since it was still covered under warranty. Thanks for your help, Perla! We can't wait to get our machine back. Long story short, we made the purchase of this expensive machine, and we love it.

I have had my Demi for about a month and I absolutely love it. Works perfectly as described, love that it keeps track of the required cleaning and maintenance and I've found it is not fussy at all. I'd say that once I got the beans I like and the grind setting right, it makes 9/10 espresso. I'm sure if I became a real hobbiest and got a machine with more customization I could get to 10/10, but I just want anyone at my house to easily be able to make a really good espresso, latte, or Americano. I haven't quite found the drip coffee setting to be a very useful, just because the coffee I'd want as a drip (light roast on the fruity side) doesn't make great espresso. Customer service has been fast and great. Keep in mind the first response comes from a chatbot, but I've found the chatbot to be pretty accurate and then had a human follow up to make sure.

Recently ordered and received my TK-02. Shipment tracking was kept up to date and packaged well. Had to reach out to customer service about the ground coffee spoon as there was a spot for it in the packaging, but no spoon was included. Customer service was quick to replay and let me know they stopped shipping the spoon but it’s equivalent to 1 1/2 tablespoons. So far no issues with the machine, easy to set up and use right away.

I’ve purchased the TK-01, TK-02 and now have preordered the Aero. The customer service is fantastic and the machines are some of the best automatic espresso machine on the market. I greatly enjoy not having to deal with emptying pucks after every brew like I’ve had to with previous machines in the past. It saves so much time and mess having them all collected into a nice bin. The tech on the TK-02 is what sets the machine apart from most, quality customized brews every time, and wonderful customer service. They’ve always been so kind and helpful with any issue.

I purchased a Terra Kaffe Demi about a month ago. The product does exactly as described. I was looking for an espresso machine that was simple, had a small footprint and didn’t have all the milk apparatuses. The machine is a workhorse. I would also like to add that it heats water extremely fast. I did have one issue that was completely my fault and TK’s support was right on it, responded in a matter of minutes and had me pointed in the right direction.

We Love everything we Brew with the Terra Kaffe. We had one small Boo Boo due to incorrectly putting it back together after a significant cleaning. I emailed them and within the hour, they sent me very EASY instructions to fix. It was fixed and ready to brew in 10-minutes. GREAT CUSTOMER SERVICE. Thank you ALEX. I now have 6 happy engineers that can be normal again:-) THANK YOU!