Terra KaffeReviews of terrakaffe.com

’ve been a Terra Kaffe customer since 2022 — my original TK-01 was a gift from my brother and it lived on my counter every morning for years. When it finally started having issues, I reached out to Terra Kaffe and ended up upgrading to the TK-02. There was a small hiccup with how the trade-in pricing was applied, but once I raised it, the team took ownership, escalated it internally, and made it right in less than 24 hours. That kind of follow-through is rare. The TK-02 is beautiful and I’m looking forward to it becoming part of the morning routine the way the TK-01 was. Grateful to still be a customer.

I bought a TK-02 almost 2 years ago. I have had to reach customer support on 3-4 occasions and they were always prompt to answer and help me resolve issues. From minor questions on how to unclog a line to having to ship the machine over for a screen repair. They walk you through every step, follow up with you during and after the case, and ensure one receives proper care. These are not cheap machines but the product quality is superb. I am a coffee lover and wanted a machine that will keep me always wanting for a next cup. I have friends who now come and visit for coffee time instead of us going out to a coffee shop. The price to value is there and the support backs it up. It’s a large investment on a coffee maker if we were to compare to a simple drip coffee, but it is now that for a coffee lover, is worth every penny.

I recently purchased the Terra Kaffe Demi and I am really enjoying the machine. It's very well designed, looks great on the counter and brews exceptional coffee. I have also had the chance to interact with the customer service team about a quick question, and they could not have been more prompt and professional with their response. They also appear to be real people, responding in a friendly and professional way that makes me feel even better about my purchase. Highly recommend.

Many years ago, I first spotted the Terra Kaffe TK-01 at the MoMA Design Store, and I immediately fell in love with the design. It was one of those products that stayed in the back of my mind. A few years later, I finally bought one and it has been one of those purchases I’ve never regretted. The TK-01 makes wonderful coffee, but what has impressed me just as much is how well it has performed over the 5+ years we owned it. With its beautiful design, it also almost feels like a piece of art rather than just a coffee machine. It’s something we use every day and still enjoy having on our counter. If the product itself weren’t enough, Terra Kaffe is a New York company that provides the kind of customer support you rarely find these days. They are responsive, helpful, and genuinely stand behind their product. If you’re looking for an automatic coffee maker, I honestly wouldn’t look any further. Great coffee, beautiful design, dependable performance, and exceptional customer support. You really do get the whole package with Terra Kaffe.

I received my machine and was not working properly. I contacted customer service and Janna took care of me, even during LDW she was very responsive, empathetic and guided me through the troubleshooting process with so much patience until my machine started working properly. I am so grateful for the customer service provided. Oh and the quality of the coffee is top notch. I highly recommended!!

Terra Kaffe is by far the best coffee machine I have ever purchased. The Terra Kaffe is easy to use and user friendly and makes a variety of coffees and delicious coffee! It is saving me tons of money and I am enjoying creating my own delicious coffee creations!

Amazing customer service! I sent an email and heard back within 5 minutes. We love the machine as well. There are lots of options to make the coffee just the way you like it very quickly. Thanks to the link to a video I was able to get going quickly. Thanks to the Terra Kaffe Team!

I've had my machine now for 6 months, I'm a huge fan. The product is awesome, reliable and makes excellent espresso. Easy to clean (autoprompts me when I need to do something), and the customer service is excellent, always helpful and knowledgeable. Overall, I'm very happy with this company and their product.