Terra KaffeReviews of terrakaffe.com

From day one, Terra Kaffe's TK-02 automatic espresso machine has exceeded expectations. The variety of options and customization are exceptional, and when support was needed for a technical issue the TK staff was responsive, courteous, and quick to deliver a resolution. We use the TK-02 on a daily basis and could not be happier or more satisfied.

Recently purchased a Demi and I am very satisfied with it. Makes great coffee and it is very stylish. Had reason to reach out to customer service and they were prompt, helpful, and courteous.

The team ant Terra Kaffe expedited customer service for me when I needed help with the maintenance of my Demi. I received 5 separate emails in a day and a half. Thanks so much for the quick and expert assistance.

The customer service was spot on! Fast communication & helped me with a quick exchange of my TK-01.

Our new Demi arrived with a tech glitch. TK support staff worked with me to try and troubleshoot but when that didn't work they got a new machine out to me quickly. It's easy to have great customer service when everything goes right; it's when something goes wrong that you find the true nature of a company. TerraKaffe is top notch and I sing its praises to anyone who will listen.

The machine arrived quickly and was easy to unpack and set up. Most of the operations are intuitive, and they also have a handful of videos on YouTube which are helpful. They ability to customize drinks is a major plus. They still need to expand the library of videos, but they are a startup so it may just take time. For example, I purchased brewer cleaner packets but could not find anything on how to use them. I sent a note to their support team and got a quick answer. One minor inconvenience: there are three things that need to be done regularly, 1) Refill the water tank 2) Empty the waste bin 3) Refill the bean grinder. Since it’s a compact machine, these three tasks have to be done frequently, and they never sync up, so it feels like I have to do one of the tasks after every 2 drinks. The water tank and bean grinder can be done proactively, but the water tank bin seems to be on a counter rather than a sensor, so I can empty it when I’m filling the water tank and still get message to empty the waste bin one or two drinks later. This minor inconvenience is worth the compact size and customization options. Very good product so far. I’ve been using it for almost a month.

Working with TK has been a pleasure since I was one of the first to try the original TK-02 back in 2023. I’ve bought almost all their new products since then because of how well-made and stylish they are. Plus, their customer service has been fantastic, especially with their support email. Feder, in particular, on their support team, has made it super easy to find a solution and always puts the customer first. I really appreciate them and love using the best-tasting and most visually appealing espresso machine on the market today.

We had a great overall experience since they launched the TK-01 (around 2020). Even after the warranty expired, when we had an issue, their team still took care of it. The unit then worked perfectly for another four years before it finally gave out. The support team was highly motivated and did their best to troubleshoot and resolve the problem. Unfortunately, we ultimately had to replace the unit, but it lasted a long time and the team behind it was excellent.