Terra KaffeReviews of terrakaffe.com

We have been loving our TK-2 for about 2 years now, however we recently had multiple issues with it for which we had to send it in twice. While it’s a pain to package and haul it off to UPS, the customer service has been fabulous. They are always responsive. I just hope our machine continues to function well!

I have had my TK-02 for a year and it has performed to my expectations. I previously had a TK-01 which had problems and needed to be replaced after a year. (I gave it to my son and it is still working after 3 years.) However, my TK-01 is now showing an error message that requires returning to the factory for repair. It is a pain to return it; I hesitated since it is still working, but the error message is consistent every time I put it to sleep. The customer service has been excellent; always has been! The coffee selection is great as well. I just wish the machines were more dependable.

I purchased the TK-02 a couple of years ago. I mainly use it for Espresso although I do like drip coffee every once in a while. I originally bought it thinking I would make lattes but I couldn’t get the milk frother to do what I wanted. My go to is Americano now. My screen started acting up this past week- machine still worked great but the display was wonky. I reached out to customer service and they were quick to respond. They sent a box with packaging to my house and I packed up my machine and sent it back to them for repair. I am hopeful it will be a quick turnaround!

I have owned the Terra Kaffe Tak-02 for about a month now. There are definitely some growing pains trying to figure out the right settings for espresso and drip coffee but once you get everything dialed in the machine works great. Having said that, I will mention there are a couple of issues that I hope will be addressed with the future firmware updates. One, as reviews have mentioned the milk frothing could be a few degrees hotter. I have tried all recommended options and it still produces lukewarm froth which will ultimately cool down your drink. Second, before each espresso shot the machine will put out small amounts of water. While I understand this is how the machine keeps itself clean it would be nice if it didn’t do this before every shot. Having said all that, I still really like the convenience and quality of drinks this machine produces. I will also mention customer service has been great. All my questions were responded to quickly and they even follow up to make sure everything was ok.

Terra Kaffe has been responsive to ALL my inquiries and questions. Their product is of the highest quality. Their customer service is quick to offer up to date help and recommendations for an even better experience.

Really great costumer service that responds in a timely manner. The machine itself is easy to use. I’ve had a few small issues here and there but the support team has been able to help!

We have owned the TK-02 going on two years and over 4000 shots. It is near perfect for a couple of dedicated coffee drinkers who want on-demand consistency without the fuss. At the same time it allows easy experimenting with different coffees, ratios and drinks, our choice. However those who just want a quick shot before leaving for work may be better served by the smaller Demi which I have not tried. The TK-02 might be called a super-automatic, and it can be easily programmed for custom drinks at given times. However with our volume it often demands attention to fill the water, fill the beans, empty the waste bin, empty the drip tray, and clean the milk system. If we have a thirsty morning or guests it is not uncommon to do all those things which is far from automatic. The most unpleasant task is emptying and cleaning the drip tray which is not dishwasher safe--I deducted one star for this. Much less frequent are descaling, brew unit cleaning and water filter replacement which occur after several hundred shots and are required of any coffee maker. Fortunately the machine alerts when it's time for maintenance and guides us step-by-step on the display. We do have to keep cleaning agents and filters at the ready. We have had no mechanical problems over two years which speaks to the quality. OTA firmware updates address requested features and improvements much like a computer. There have been a few software glitches that were fixed in due course by the responsive support staff. Bottom line is that the TK-02 looks nice, doesn't take up too much counter space, adapts to our experience, and makes coffee fun. The simple appearance belies the complex operations going on inside. If maintained it should work for years. It's a good choice for coffee fans who want consistency without having to pay attention to all the brewing details. I think those who just want a quick shot before leaving for work may be better served by the smaller Demi which I have not tried.

Really great customer service from their whole team. I've worked with several agents and ultimately an individual name Nate. Nate is a top-notch individual. Was offered a free replacement after the delivered device malfunctioned.