Terra KaffeReviews of terrakaffe.com

I preordered the milk frother because it had a matcha setting. One, they did not communicate with us about delays until after I reached out to them asking about it, as I was leaving town and wanted to make sure it wasn't going to be delivered while I was away from home. Based on that experience, I expected that they would give me zero updates. I eventually saw that "late July" was the time it would be shipped. Last week, I checked the website, and I saw that people were posting reviews. But I hadn't received a package. I checked my email, including my spam, and my Shop app. No communication. No tracking numbers. Nothing. I assumed it was not going to be delivered and that I would have to contact them again this week about my missing order. Today, I went outside to get a delivery, and I discovered a completely waterlogged surprise package from Terra Kaffe. This was not there yesterday when I went outside to get some thyme to put on my potatoes for dinner, so I'm assuming it was delivered in the middle of the night. We had torrential rain this morning. I still don't have any evidence in my Shop account of a tracking number. The package came apart in my hands as I was holding it. The base on this frother says DO NOT SUBMERGE IN WATER, so I'm too afraid to use it because the electronics could be fried, even though the plastic did provide some protection from the disintegrating packaging. Like ... it was dripping all over my floor as I was carrying the crumbling bits and pieces to my trash can. This is unacceptably bad communication. I will never order from this company again, and I urge everyone reading this to understand that they are spending money with a company that does not have itself together enough to actually inform customers about when orders will arrive.

So much mold. Is there any way to add pictures? It’s so terrible. And there’s no way to return the machine. It started a couple months after purchase.

I really wanted to love Terra Kaffe, and I gave this company far more chances than most people would. Over the last three years, we’ve owned three Terra Kaffe machines. Our first machine was purchased new and failed within just a few months. After working with customer service, Terra Kaffe replaced it under warranty. The replacement machine then failed only a few months after the one-year warranty expired. Rather than standing behind the product, Terra Kaffe offered us the opportunity to purchase a refurbished machine at a discounted price. We bought that refurbished machine in February 2026. Just a few months later, it failed as well. When it stopped working, water was spraying out of the back of the machine. We immediately unplugged it and removed the back panel only to identify where the water was coming from. We explained this to the original customer service representative when we first contacted Terra Kaffe. At no point were we told that removing the back panel to locate the source of an active water leak would void the warranty. Had we known that, we never would have done it. Terra Kaffe ultimately denied our warranty claim because the back panel had been removed. After three failed machines in three years, I simply can’t recommend this company. An espresso machine that costs well over $1,000 should not be a disposable appliance with a life expectancy of about a year. I waited to post this review because I genuinely hoped Terra Kaffe would stand behind its products and make this right. Unfortunately, after waiting weeks for a resolution, that didn’t happen. We’ve decided to invest in a higher-quality espresso machine from another company. I can’t recommend Terra Kaffe based on our experience.

To Whom It May Concern, I must commend your team on reaching new heights in the art of customer disservice. The level of “assistance” I’ve received so far is, frankly, impressive for a California-based seller of equipment—impressive in the way a circus sideshow is impressive: loud, distracting, and somehow misunderstanding the basics of customer care. Let’s be real: I’m returning both products. They’re not meeting expectations, and the entire experience—from product performance to “customer service”—has been underwhelming in ways I wouldn’t previously have thought possible. The coffee machines, in particular, seem to have taken a personal dislike to functioning correctly, which is not what I paid for. Your team may be entirely convinced that leasing equipment is your forte, but the execution suggests there’s a significant disconnect between theory and practice. The communication style has been, to put it mildly, childish at times, which makes resolving this feel less like a business conversation and more like a test of patience. I’m requesting a prompt, clear resolution. Specifically: Confirm return instructions and any applicable fees, with a realistic timeline for processing. Outline the refund or exchange process and any contingencies I should expect. Provide a written explanation of the issues encountered and what steps you’ll take to prevent a recurrence for future customers. If there are standard remedies you’re prepared to offer (refund, replacement, waived fees, or a formal apology), please state them so I know what to expect—and so I don’t have to chase answers again. Important note for prospective customers: Reader beware—if you have the opportunity to read this, do yourself a favor and consider whether this company is the right choice for your needs before purchasing. Your experience may vary, but the pattern here suggests potential risks to service and support.

Tried the subscription model. The machine was ok, but the customer service team was insane. Thought about cancelling and then updated my card and was being charged but received constant harassing texts to return the machine. Really annoying customer service.

I have had bad experiences with both the TK01 and TK02. So fed up with this company. Here is timeline: 02/08/2022 – Got TK01 3/29/2023 – Problems, send in for repair 6/8/23 – Less than a month after received repaired machine back, it is not working again. They send me a refurbished machine. 5/22/24 – Refurbished machine stops working – smoke actually starts coming out of it. I am told to get rid of it (no longer under warranty). Customer service somehow convinces me to buy TK02 and says it will have fewer problems. 6/24/25 – Start having problems with TK02 where I keep getting error messages and constantly need to reset machine. I deal with it because I dread sending in for repair given experiences. 4/27/26 – Problems get worse and am unable to use machine. Customer service tells me they will send box so I can send machine in for repairs. 5/9/26 – Still waiting for them to ship box.

The latte is lukewarm at best. The milk doesn't froth. I e-mailed the company to find a solution and after 2 months, no response. There is no phone number to call them. DO NOT BUY THIS PIECE OF JUNK!!!!!

I was on the waitlist for the new machine for a while! When I finally got it, it was awesome. Less than a month or so in, it started falling apart. It looked like it was going to explode. Thankfully it was still under warranty. I sent it in, they fixed it and all was good. And then a few months goes by and now it won't turn on. And no warranty. I have a $2,000 counter ornament now.