Terra KaffeReviews of terrakaffe.com

I am an owner of a Terra Kaffe TK-02, and I have been very impressed with the functionality of the coffee machine since I’ve gotten it. Any issues I have had with it was handled by the service representative, and they followed up many times when I was unresponsive showing their commitment to customer service.

I first used the TK-01 at my son’s home in CA. It was so easy to use! And I loved that it freshly ground the beans for each cup. When I returned home I ordered a machine and proceeded to smile every day drinking freshly brewed coffee.

I reached out to customer service for a bad display on my TK-02 and they responded immediately to remedy the issue. After trying a few things while verifying my model and serial number. It was determined that it would have to be shipped back for repair. I didn’t have the original box so they promptly shipped me a box with packaging material along with the RMA which included paid shipping. My machine was returned within a reasonable time and they followed up to verify to see if the problem was fixed. Although I was disappointed that the display went out, Terra Kaffe’s customer service renewed my confidence knowing they back up their products. I would definitely recommend Terra Kaffe to my friends and family.

Bought a Terra Kaffe Demi machine and absolutely love it! It makes my favorite drinks and has so many settings to dial in my perfect drinks to my taste. Its beautiful, modern and stylish too! I can tell a lot of thought was put into the design and function. I did reach out to customer service because I had some questions about the settings and they are extremely responsive and helpful. I was able to get a timely answer to my question very easily. Highly recommend this company and the demi machine. I'm very happy I purchased from them.

I love my machine! It makes top notch espresso drinks. I recently had an issue with the screen clarity and customer service was quick to respond. They were even great with consistently following up. I had to send my machine in to get it fixed and now I’m sad I won’t have my delicious espresso every morning… for now!

I absolutely love my Demi! Being a coffee lover, I have tried more coffee machines than I care to admit and this is, by far, the best one I have owned. I did have a technical issue that required a replacement part, but the Terra Kaffe team took care of it right away. Great response and support! I also love their simple instructional videos and how incredibly easy the Demi makes it to brew a really great cup of coffee. Simple, intuitive and, most importantly, great coffee every time. Love my Demi and highly recommend it!

We purchased the machine just a few weeks ago and on the first attempt it unfortunately started having some minor water leak. Even though this was over a holiday weekend, the customer service team was quick to provide troubleshooting options, and when that didn't fix it, they promptly provided us with a replacement, staying in contact throughout the process to ensure that the new machine was working to its full potential. Amazing product, stellar support team.

Love my coffee machine. Love this company. Customer service reps are beyond knowledgeable, responsive and professional. Truly the most kind people.