Kourtneyy
I received my products damaged and…
I received my products damaged and unuseable. I tried to reach out twice and never got a response. Disappointed as my previous purchases were great.
Response from TerpNutritionApr 29, 2022
Hi Kourtneyy, we apologize for this mixup. We must have missed your inquiry and we apologize for any damaged goods that you received. Customer satisfaction is our number one priority, especially as a small business. I just sent you an email about getting your new products asap! Please let us know how we can fix this. Thank You, Ben & Meg Update, We have reached out to you through phone, text, and email but have not been able to get in touch with you. I did go through all of our phone records and emails and unfortunately did not receive a missed call or email from the contacts under your order. We apologize sincerely for this inconvenience. Ben