Derka D.
How to turn a loss into a bigger loss
First of all they buy their reviews so they can't be trusted. If you give them a 4 star review or better they send you a 15% or 20% coupon codes. To me they sent a 20% code initially. I made a purchase with it. They don't have real time inventory and the item i purchased was out of stock. They let me know it was out of stock. They refunded my money as they should. They didn't automatically reissue me a coupon code but when I remided them, they offered my a 15% coupon code in place of my 20%. When I questioned Stuart about the lesser coupon he had a fit and took it away from me and told me to buy my stuff elsewhere. So I did, and I am. I'm not really sure how Stuart turned their mistake into a win for them because I simply placed an order for the item I needed 30 seconds later with someone else and per his demand I will make my purchases elsewhere in the future. Stewie doesn't know yet how to turn a negative into a positive.
Response from TerpchasersclubMar 15, 2026
Discount codes are given automatically for reviews regardless of the star count, but only if it is for an item you actually purchased, and with your in store account. You submitted multiple new reviews under a fake name for items you didn't purchase which is why you didn't get any discount code for these new reviews. These reviews are live on the website anyways. The stock on our site is live, but we had an error with this particular item. We emailed you, apologized and tried to ask what would make it right. You replied and asked for the original discount, and we meant to offer the same discount, but said 15% out of habit. You emailed back very upset and we clarified that it would be the same discount code and whatever else you'd like to make it right. We were not trying to downgrade your discount code, we were trying to offer more than the original discount code, such as a free item, upgraded shipping, or a larger discount. We asked you to shop elsewhere because you were increasingly acting abusive towards our staff.