Rene A.
Paid Terminix but they claim I never did!!
In July, Terminix performed their quarterly pest service at my mom's house. She is elderly and prefers to pay cash whenever possible. She paid the technician in cash as she has done for the past few years without a problem. The technician's report shows "Payment type: Cash" and the exact amount paid. However, it was a new tech, so possibly didn't know exactly how to submit cash to the main office. Since then, Terminix has claimed I owe them payment for the service that was performed in July. After several calls to their customer service number and also several website contacts, I have not heard back from anyone regarding this issue. My mom has gotten a past-due notice for the service. I don't know whom else to contact regarding this. No matter where I call, I don't get any follow-up. Guess she will probably end up double-paying for that service visit. Of course, she is dropping them as a pest-control service and we are actively looking for a replacement, probably a local guy. With all the high-tech equipment in our society, why is intra-company communication so non-existent??