TerminixReviews of terminix.com

J'ai contacté TERMINIX à l'automne pour un problème de souris. Ils offrent une garantie de trois mois. Le technicien, très gentil m'a dit de le rappeler si j'avais des problèmes, même après trois mois et qu'il pourrait me donner des pièges supplémentaires. Je l'ai appelé, 6 mois après, parce que j'ai découvert qu'il y avait plein de souris dans les pièges, pour lui demander un peu de poison de plus et des pièges, comme il avait promis. De plus, j'ai découvert qu'il n'avait pas identifié un très grand trou ou certainement, les souris sont passées. Quand je l'ai appelé, il n'a jamais rappelé, m'a simplement répondu par message texte qu'il ne pouvait pas m'aider et ce, d'aucune manière. J'ai tenté de contacter la compagnie ou quelqu'un m'a dit qu'on ne pouvait pas s'attendre à ce que le technicien voit tous les trous(alors que c'est l'essentiel de leur travail et qu'ils disent garantir leur travail). Ensuite, il a dit qu'il avertirait le directeur régional , qui ne m'a jamais rappelé. Bref, je vais contacter la protection des consommateurs et je ne ferai plus jamais affaire avec eux. Ce sont des menteurs, restez loin, leur travail n'est pas garanti et ils ne savent pas fidéliser leurs clients (c'est la deuxième fois que je les ai appelés et ce sera la dernière)

Stole my property and deleted records of being there. When I showed up to my house two of them were there instead of just the one guy.

Let me be perfectly clear. The techs who come out to control the pests are excellent but DEFINITELY NOT the company. We have been with Terminix since we moved to Albuquerque in the summer of 2016. The techs who visited us were professional in their work and we have nothing but good things to say about them. However, the same cannot be said for this company's administration. Customer service is not only poor it is virtually non-existent. They make it impossible for customers to speak to anyone in the local office and emails are ignored. I have tried to make contact regarding billing issues for about 2 years; it would be easier to get blood out of a stone. Would I recommend Terminix? The strength of a company lies within its structure and its ability to deal with customers. As I wrote earlier, the employees who come out to deal with the pests are great. The office staff? Well, I'll try and stay polite so will just say this: I WOULD NEVER RECOMMEND THIS COMPANY because they have no interest in keeping customers happy or even keeping customers. It costs more to obtain new customers than it costs to retain existing ones. And the ones that leave, as we will be doing after nearly 5 years, will be spreading the word that Terminix is not a trustworthy company with which to do business. UPDATE: The manager of the local branch (Albuquerque) wrote to us a couple of months or so ago with an offer to reduce our charges. They seemed reasonable but we wanted more information before agreeing. However, despite sending them more emails and calling them on the phone, we never heard from Terminix again. I should also mention that they have money of ours which should have been used towards a service which never happened: we have still to see the return of that money. I believe it is called theft. Beware of this company. You have been warned.

Please avoid terminix, I surprised this company is still in business. The branch in Gaithersburg Maryland scammed me by alleging that there were mice in our house and charged us over $1100 to exterminate the mouse. When I found we were coveted under our home warranty, I asked to be taken out of the contract and disputed the bill. They found my American Express card from an old transaction and charged the disputed bill to that account. This criminal act in the age of the covid19 pandemic was traumatizing. Terminix agreed to refund me the money save for $200 but the manager reneged on that settlement and gave me much less. I have since found out that Terminix has a horrible reputation. It is my goal to ensure that no one goes through the hell that My family went through in the hands of Terminix. Do not use them!

Worst ever, they don’t show up when they schedule a block of time and after my year contract I call and cancel. I got a call from local office who refuses to cancel service unless he speakers to me, screw you, I hate your company and am blogging everywhere possible to get the word out of your high pressure sales.

We had a bee swarm in a tree in our shared yard in mid-LA. Terminix comes regularly to our community for other issues and told us they "would not kill any bees" and would only spray a "repellent to make them relocate". They came and sprayed at some point and we are finding handfuls of dead bees and other dead insects around the site. Whatever they used is toxic and they lied about what they were doing. Do not trust them with anything.

Once this contract is up I am done with terminix, charging me 230.00 a month, and they stop in for ten minutes every 4 months and leave, hand me a couple traps and put them down myself, I'm done with this company. Bob Crocker, salem nh.

Terminix changed my appointment from 12- 3 p.m. suddenly to 3-5 p.m. No show by 5 p.m., the technician leaves a voicemail I can only hear 3 words of it and shows up at 5:45 p.m. He took $1,450 from me but said the office was closed so he could not set up the appointment to get the work done. I called the next day and the phone system said they have too many calls and they will call me back if I press "1". I had to go out, missed the call back. Started over, called again, after the long wait again they go to press 1 for a call back. They called back and said it will take two days to set up an appointment. Then the head of the termite division called me when it is a rat problem, and made an appointment for 8-10 a.m. today. The tech who came out said they won't come to your door at 8 a.m. only to find out that yes they will. The guy who called me asked me if the tech who was here at night gave me an appointment after I told the lady on the phone it was 7 p.m. before he finished and he did not set up an appointment. Now they are not here and my guess is another phone call will roll in around 11 a.m. saying they are hours late. They took the money from me before doing the job. They are disorganized, they lie and lie, they do not answer their phone, you have to wait for a call back. It's 3 days in a row now of Terminix holding me up with late appointments, not showing up, not answering the phone. Lots and lots of problems. Another time I tried to get gutter guards only to work hard to get an appointment set up and then have someone call me a few days later to tell me they do not do gutter guards. No one knows what anyone is doing and so they lie and try to cover up the never ending mistakes.