Kat B.
RUN don't walk away
RUN don't walk away. Terminex makes promises but does not follow through or return calls. Had to hire another company to solve the problem and now Terminex refuses a refund.

With over 95 years of experience, Terminix delivers effective pest control services like termite inspections and protection, bed bug inspections, cockroach control, and rodent control. Our local specialists go above and beyond to protect you and your home, offering reliable service 365 days a year. When you choose Terminix, it's not just a promise – it's a guaranteed solution to nix your pest problems.
Terminix (terminix.com) has 782 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Plumbing & Sanitation · Chattanooga, Tennessee
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Showing 689 reviews with 1 star · Clear filters
Kat B.
RUN don't walk away. Terminex makes promises but does not follow through or return calls. Had to hire another company to solve the problem and now Terminex refuses a refund.
Lubov F.
DO NOT DEAL WITH THIS COMPANY! TOTAL RIP-OFF!!!😡 This is a very greedy company which just charges us the annual termite service fee without providing an actual service. People who are in charge of LI branch are impossible to talk to. They just demand more money from you, never fulfilling their contract obligations!!!!
heyy A.
They're a huge company who's only interested in getting you into a contract with with auto renew. Meanwhile those carpenter ants, and ticks and mosquitos have never been less scared. Try a local exterminator.
mario G.
a company you can't trust. last year I paid for a treatment against termites, a few months later I called them because the problem persisted and they have done treatment two more times and I still have the presence of termites in the same place. My account history shows a visit last month for treatment and that visit never happened. 15 days ago after hours and hours of trying I called for an appointment because again I have termite activity in the house and they told me that they would call me to make an appointment, they never did, I called again last week and they told me that they would not call either
John
Worst customer service ever. I agree with others they make it nearly impossible to talk to customer service. I had an appointment Saturday and nobody showed. I left multiple messages and texts with technician. Had another appointment Monday and the same. When I left message for call back, I tried sales and they answered immediately. I described issue and was told he would get a manager asap, 15 minutes on hold and I hung up. Customer service called 90 minutes later and told me they rescheduled appointment for Mother's day the 9th. No notice, no call, No anything. She felt that was ok as I told her never come to my house again, ever.
Sonya W.
total rip off please please don't ever use this company
Frank L.
Avoid this greedy company. I was in outside sales training for a month. Incompetent management that pushes you to sell. They threw me on the street with no training. The “training” I got was from shadowing other sellers. I had major issues with my I Pad that began 2 days ago and I resigned yesterday. They waste your time and energy. Don’t be fooled by the new iPad and I phone the Car and te gas card. The new uniform. It’s all BS. Trust me, they don’t care about you. Shame on management and corporate.
Lisa B.
I had a year contact with them and it was about to end so I called them up to cancel. And when I did end up calling they had me pay a “early termination fee” when my contract was literally over in 1 day. They said if I didn’t cancel then it would auto renew for another year. I was charged $54.00, ridiculous. But that’s not all, they kept transferring me from person to person. And would keep me on hold, I was literally on hold for over two hours just trying to cancel terminix!! And when I called on the other line to see if I could get through they would pick up within minutes. I told them that they are giving me the run around, I said well you guys can answer for business opportunities but when someone wants to cancel, you guys do this. I told them they were full of it. I was so upset, I had to wait over two hours and 12 minutes to be exact and then I had someone call me and try to work out a lower price to keep service and I declined. For what I had to go through and how they treat their customers I will never ever again use their service!!