TerminixReviews of terminix.com

DONT USE TERMINIX VENTURA. They generate fraud Terminix reports, they tell you that there are termites that are not there. We made appts and they are cancelled and are not told to us. We sit there for 3 hours and no shows up. Especially DO NOT have Lance Kennedy come to your house, he is a con man. He promises clearances on termites with no inspection done, but he writes a fraudulent report to cover himself. We escalated it to the supervisor twice, he never called back. We escalated to the regional manger twice he did nothing. They charged us $1850 to remediate 4 square feet. The person that did the work told us it should have been $700. When we call to get a full house (real) inspection, they are not interested , they are not interested in calling back to even discuss.

Worst company out there. No centralized oversight or quality control. We recently transferred service to a new home but service in the new area is awful - can't get anyone to come out. Have been trying to cancel for months. Corporate office said cancellation needed to be handled by the manager of the "local" office. But conveniently the local office was without a manager for months. Now they have hired someone but twice he told us he needs to talk to his supervisor (about our cancellation!!) and call us back but does not follow through. But they keep taking our money (via autopay) but there is no actual service contract in place. Have tried everything. Stay away from this company.

Horrible potential Customer Service. Called made an appt and was told they would be there the next day. Man called me night before and said, nope, my schedule is to full, maybe later next week. He asked me if I had a signed contract with them, and I replied "how could I? you haven't been here to tell me what I need." I would NEVER recommend their company.

If I could give this company a zero I kindly would they went into my account took out funds never to tell me then had the nerve to tell me I had auto pay in which I never did they've never returned a phone call they have the worst customer service and the company itself is just not okay I am so dissatisfied and still to this day I still haven't received an apology a phone call or nothing this is a fraudulent situation and I am going to further this matter thank you

I’d say ABSOLUTELY THE WORST I payed a lot of money to get rid of bedbugs & roaches in the first 3 months I had only 2 treatments they were supposed to come every 2 weeks. They finally sent an exterminator that did 2 very powerful treatments now it’s been about 2months and the exterminator was supposed to call me back with an appointment I still haven’t heard anything back. My bugs are starting to get worse again I will never use Terminix again.

Technician did a terrible job explaining (or intentionally misled us) a service that he signed us up for. Husband called to cancel when he figured out what we were actually going to be paying for, but no one would take his calls. When he finally got in touch with a manager, he was treated very poorly and then told that the "moneyback guarantee" didn't apply to what we'd been signed up for. We were able to cancel, but still have to pay $900 for a service we won't even be receiving. Moral of the story: Do not do business with these guys. They'll screw you over.

Worst Company Ever!! Quick to take your money & come for that first spray. Called 6 times to try to book an appointment so they could complete spray 2 which I already paid for. No return calls, not even from management. Was finally able to book a spray date on call number 5 but Terminex didn’t show up or have the courtesy to call. Answering service can’t transfer your call to anyone. They can only take a message which no one returns. Don’t waste your money!! Whatever you pay up front is for one spray only, they won’t be back!!

Terminix opened a second service contract on my property without my knowledge or permission. It took months of calling to get the account closed out and the money I had mistakenly paid to be refunded. They acknowledged over the phone that they don't know how/why the account was opened and stated that it should not have been. However, Terminix continues to send me bills for this fraudulent account and the amount increases each time. They also send letters threatening to report me to the credit bureaus if I don't pay. I can't believe I have to waste time dealing with this. It's impossible to get any real help and they will not connect you with your local branch.