TerminixReviews of terminix.com

My experience with Terminix was not pleasant. They scheduled me when it was convenient for them. Meaning I didn’t receive inside serves unless it was for “extra” service. There is no one to speak with when you have a problem. The managers have 24 to 48 hours to call you back! The final straw was I waited all day for them to come and they never showed. They had changed my service to Tuesday. I called and was told they would be there Saturday and someone would called in 48 hours. Today is Friday. I called again and you can guess what I was told! I canceled my service with them. It’s not worth the cost.

I filled out an online request for an inspection and evaluation in April 2022, after seeing a single mouse in my house. They showed up the next day and hard pressured me into an unneeded, unwanted set of termite bait stations. I paid several thousand upfront and signed up for their 12 month contract, which they implied was required. They promised to rid my home of any rodents, including cutting a hole into my foundation, installing a door, so that they could access my crawlspace and do extensive work in there. Within a few days, someone showed up to install about 12 termite bait stations around the exterior, another employee showed up to haphazardly throw 3 cheap mouse bait stations around the interior of my home (when I already had about 20 of my own around the home), and another employee showed up to stuff a few total feet of exclusion under the siding at various points. 8 weeks later I'd heard nothing more about the extensive work on the foundation and in the crawlspace, so I rid myself of the minimal mouse issue. Now Terminix will NOT cancel my $100/month "contract." I was told by a customer service rep through their online chat that they under no circumstances cancel contracts, despite having a button to request cancelation. They rudely told me "all you people do this...you get our excellent service, we rid your home of problems, so you want to cancel and stop paying us. We don't cancel!" Now I'm getting harassed almost daily by both Terminix and their financing company, SMAC, for payments for service I NEVER received. They supplied maybe $600 worth of products and labor. They've already been paid thousands, and want to keep collecting $100 per month for a year. This company is a SCAM.

I'm a business owner and Terminix has done a horrible job with trusting their employees. They come in and hardly fumigate my place wich has caused a few issues. When I call to speak to a manager, they give me the run arround. I really don't know what they use to funigate because it doesn't work.

If you are considering Terminix as your pest control company in Pensacola FL, make sure you are on the property when the technician is scheduled to treat your property, so you will know you have been serviced. More importantly, make sure you watch the technician as he/she services your property, so you can be sure you are getting the service you will be billed. As expensive as everything is these days, don’t assume 1) the technician showed up and serviced your property and 2) if they did show up, that they did what you are paying for!! We have had Terminix “service” our property for the last 22 years, assuming we were getting serviced, only to find out that we weren’t. The invoices came just the same! When we questioned the lack of service, they canceled our contract and refused to service our property. Which means we’re getting the same service, we’re just not paying for it.

Disgusting company. I got a sub pump through them and they ruined my credit after I paid for it in full. Do not trust these thieves. They are the worst company and will ruin your credit if you use them.

Terminix is unbelievably bad. You will be immediately ripped off if you use them and won’t see service for weeks even though they take your money right away.

Terminix is the best company for standing you up for appointments. They are the best at not following through on any of their agreements or guarantees. The tech said on a receipt that he had been to my house when he stood me up...twice. He said that the came out and found no termites. I have called 5 times. Terminix operators cannot contact the local office or the branch manager. Most Terminix techs have full voice mail boxes so you cannot leave a message. The notes on my account say that they have notified Terminix on multiple levels and still no response. Operators say that you should hear something in four hours. It has never happened to me. As a matter of fact, I have yet to receive a call. I was very surprised to find that I had an annual visit scheduled today, May 27th at 1PM. No one called me or emailed me. I only found out about it on my 4th complaint call. Of course this guy did not show up either. Do not waste your money.

Terrible company- had a termite contract with them. Some guy came out unannounced and did an inspection. Asked to go into the attic - which I allowed him to do- came out and told me I had a rodent problem and he could treat it for a really good price. Come to find out (when I had another service verify) that the rodent droppings wet very old and were certainly not indicative of current pest activity. He hounded me for several weeks until I finally told him that I thought he was scamming me. Never heard from Terminix again and wound up cancelling my termite service with them. They are unrealizable and dishonest- there are plenty of pest control companies out there. Avoid these guys.