TerminixReviews of terminix.com

I’d give them zero stars if it was an option! Horrible experience they couldn’t take care of a mouse issue that was very very minimum in fact they made it worse and then we had a rat issue that caused us to pay thousand in home repairs to fix the damages they must’ve came out 50 times on the “guaranteed plan” . When we called to tell them there was still an issue it would take a minimum of a week to two weeks for them to come back out causing more mice to be born….we ended up having to call another company in who took care of the issue in one shot! Then we didn’t respond to any emails to renew they automatically charged our account $200! Lastly customer service is extremely rude!!!

Had them put their termite bait systems in my backyard. Oh My God, what a joke. They lead people to believe that the termite bait system attracts termites and it does not. The story they told me was that termites get attracted to their bait systems and then they carry whatever it is supposed to be in it back to their termite family (the ones in our wall) and then they die. WHAT A LINE OF CROCK BULLCRAP) Oh my GOD! How do these people get away with such CRAP LIES! Well, I lost $1088.00 and I hope that anyone reads this and saves themselves from wasting any money. Oh and also I paid $150 to them to spray my house for bugs and the guy that came in my house stayed here about 5 minutes and sprayed but it did nothing. So, please don't waste any money with these thieves, because that is what they are.

On Monday they were supposed to come between 8-10am. No call, no show and the phone rep couldn’t get ahold of the tech. That night at 6pm I received a call from a local number saying he’s coming tomorrow between 10-12pm. Once again no call, no show and the phone rep couldn’t get ahold of this 2nd tech. Rep had no info, And said she does not know what is going on but understands why I would go with another company. Don’t waste your time or take days off of work for this horrible service.

The worst pest control company. No customer service skills. Liars, do not have as many techs as they claim to have. Management is very nonchalant. I asked for a refund. No services were performed. Terrible experience!

I totally agree with the below reviews saying there should be a zero star option. So quick to arrive and take our money and then had to call or email to have anyone come back again, even though we had continued service! Their traps killed 3 field mice total in 6 months, their sticky traps for spiders killed more by far, which their worker had just offered us as an extra because he had them on hand. I bought old school snap traps from the dollar store and have easily killed over 30 for under $10. Clearly I wasted my money with this company, as I’ve done a better job myself. I tried to contact them, as we hadn’t seen anyone since April/May and they told me my contract ran out in July so they had no interest in helping me. Well what about May and June min? My poison traps were empty for months, I had no contact with anyone from the company during this time, and you would think you would have a final visit regardless. Customer service was absolutely horrendous when I tried to express my frustration. Including saying that their service was ‘just to maintain the population and not eradicate the problem’ umm aren’t you an extermination company?! Customer service had ZERO interest in helping me. I would NEVER suggest to use this company and in fact will happily tell everyone to actively avoid it.

Do not trust these people! They came out to our home and without even going up underneath the house just looking under our porch told us that we had termites. Haven't not seen any signs of termites under their ourselves we called two more companies and had them look at the property and both told us we did not have termites. Terminix made no effort to go under the house and inspect the property but was perfectly willing to charge us hundreds of dollars for a treatment that we did not need.

Called yesterday for an appointment and said they could accommodate me today 3-5pm. I get a text from the technician asking to move it from 11-1 which I stated I could accommodate. I never receive a confirmation back, and 1 pm rolls around and nothing. I text her to ask when she’ll be there, to provide an ETA and no response. I call corporate and they said they’d contact her, finally I get a response “I fell really behind” with no other mention. I asked if she can still come or if someone else can be sent out, they stated they’d give me a call back and an hour later nothing!!!. I called again and had to re-explain the situation because it wasn’t previously documented. I went with another service, because truly anything is better than someone who does not respect your time. Rachel from the Chicagoland area, please do better.

Terminix Residential Pest Control Complaint / Review – for the Duluth Branch located at 3400 Corporate Way Suite G, Duluth, GA (800) 837-6464 – Branch Manager: Terry Brooks / Service Manager: David Shealey I used Terminix quarterly service since June 2005 with no issues – they only sprayed inside, as a new build, when I moved in, then only outside service for the next 16.25 years. I own a townhouse on the end of my building, so there are 3 sides – front is 2 garage doors, short sidewalk, small front porch with 1 door; side has one very large foyer window; backyard is completely fenced with locked gate. My terminix account has a note requesting prior notice of scheduled service for gate to be unlocked. From June 2005 thru September 2021, prior notice was never a problem. Just as a side note – I have a Nest doorbell, & 2 security cameras (front & back). On 12/17/21 an unscheduled technician arrived at 8:00am, I was not home – he walked in front of the garage doors & took a picture of wood trim just above driveway; made 1 quick toss of some type of product in a handheld gadget, toward a tiny garden area on the left of my sidewalk & then another quick toss over shrubs on the right side – this was 6-7’ from front door & porch. The entire time on my property, he was on the phone discussing his lack of sleep the night before because someone had surgery (sounded like a knee operation) & kept him awake all night. He was at my home for 7 minutes, never even walked along the side of house, & the back yard gate was locked. Bill shows picture he took, & lists 3 products used (Delta Dust, Granular Scatter Bait, & Residual Aerosol – I assume one of these products was in the handheld gadget), & I was billed $138 for non-existent quarterly service. I FIRST called the phone # above on 12/20/21, spoke with a very nice customer service representative – explained in great detail the issue, added I was a loyal customer for 16.5 years, & asked her to make a note on my account. She removed the $138 (without my having to ask), advised I would receive a call back from Terry Brooks (branch manager) & David Shealey (service manager), assuring me Customer Service is their #1 Priority. SECOND call was made on 1/6/22 & THIRD call on 1/13/22 – same as 1st call, very nice representative(s), read to me the previous notes documented on my account with each call. Assured me Terry Brooks (branch manager) & David Shealey (service manager) would return my call(s). I advised that if I did not receive a phone call, then my Service Agreement (contract expired in 2006) was terminated. ****NO CALLS EVER RECEIVED - OBVIOUSLY CUSTOMER SERVICE IS NOT EVEN REMOTELY A PRIORITY FOR TERMINIX & CUSTOMER LOYALTY MEANS NOTHING**** But the saga continued – March would have been my normal schedule, but instead, on 4/29/22 I received a text from a new technician, Cameron, confirming service for 4/30/22 – so I called him, explained all info noted above, he apologized & assured Terry Brooks (branch manager) & David Shealey (service manager) would really call me, this time. On 6/23/22 I again received text from Cameron, confirming service for 6/25/22. This time I met with him when he arrived & we again discussed past events, & he guaranteed Terry Brooks (branch manager) & David Shealey (service manager) would both contact me. ****AGAIN - NO CALLS EVER RECEIVED**** On 6/28/22 at 6:57am I received a text advising the same technician (from December 2021) was enroute to my home. He arrived at 7:00am & I watched him on 2 cameras - he walked back & forth in front of garage doors carrying a long pole with a duster type brush in hand, walked along the side of home still carrying the pole, walked up to front porch & took a picture of a cobweb, swept the duster brush once across the ceiling, walked back to his truck where he chatted briefly with a neighbor asking him a termite question. At my house for 8 minutes, most of which he was sitting in his truck, & my bill shows 1 picture of a cobweb (no products or treatment listed) – bill amount is $166. ****What a steal of a deal – 1 picture & 1 swish of a duster brush – all that for $166!!**** ****HIGHLY RECOMMEND**** - to everyone receiving Pest Control Residential Service from the Duluth GA Branch of Terminix - to check the technicians name (D. White) on your most recent Terminix Service Bill. Option 1 - you may want to request a new technician - one with Work Ethics matching those advertised on the All Terminix Official Web Sites. Option 2 - Find a New Pest Control Service Provider.