TerminixReviews of terminix.com

Date of transaction: 02/08/2023 Paid $10,272.59 Remove and replace contaminated insulation from mice infestation and seal the outside of the home to prevent further infestations. They came out on a very rainy day to seal the outside of the home and did not do a proper job. They came out two more times after I complained and sealed around the front door and once installed chicken wire around some sofit. In the last month the infestation of mice has returned. I have tried repeatedly over three weeks now to get a hold of the salesman via email and texts and he ignores me and does not return or reply to back to me. Terminix has not attempted to resolve my issue in any form. The new insulation is now contaminated, and the mice are everywhere.

Zero stars!!! They are completely unprofessional. I had a buyer wood destroying pest inspection scheduled. I confirmed twice that they were coming. The inspector was a no call no show. When I called each time nobody knew how to identify my confirmed appointment until I repeated myself over and over again. They schedule appointments with no confirmation number, e-mail, text, nothing. They say, “it’s in our system.” Well under what because I just spent 20 minutes verifying who I was each time I called. I am surprised that the company is still in business. I sent an e-mail to a so called supervisor 3 days ago to complain in writing..no response. Crazy!

I made an appointment for the technician to come from 3-5 today for a free inspection, and I told the rep that I get off at 4/430 and they said they could schedule me and have him come at the end of his shift. I got a text from Eddie and I asked him what time could he come and he said I could be there at 12. I told him, I wouldn't be there, but that they said sometime after 4. I had planned on leaving work early without pay. He asked what it was for, and I said it's just an annual inspection, no problems. My husband texted me and said that someone showed up on the Ring camera but didn't ring the bell to announce themselves. I looked and there was a technician standing in front of my house. He lingered around for a moment and then walked up to my door and left a flyer. He didn't ask if I was home, no text, nothing. He simply came and left. The camera recorded him showing up at 3:08. I called the main line to find out what happened and I told the girl I wanted to speak to a supervisor. She said she had to fill out a form and have someone call me back, and then she left me on hold for 21 minutes. I called while I was on hold from my office phone and told the girl I was on hold and to give me to a supervisor, and she gave me to another girl who didn't announce herself as a supervisor, and I asked are you a supervisor and she said no. I told her that I had asked for the supervisor and they transferred me to an account rep who said they had no supervisors available and she didn't even know how to transfer me over to one. Granted, I didn't even have a chance to sign up for their service, as I was supposed to be a new customer, but I will never use them.

I cancelled our Terminix contract in August last year as Nantucket representative Bob failed to show up for the appointment. Bob kept coming without our consent and billing us for it even though I had cancelled the contract. I refused to pay the bills and have been harassed for a year about it. The harassment continues. I have called Terminix 8 times to resolve this situation to no avail. I have now written to them. I am fed up!!

We are selling a home and have had a contract with Terminix for 43 years. We have spoken with 14 different reps in the last 2 weeks trying to get a copy of our contract which the buyer wants. Tomorrow is the closing and we have been on the phone for at least 3 hours today. Each rep tells us they will "escalate" our situation to some higher authority. When I call to speak with the branch manager, the number Terminix gave me is disconnected. How does a company with almost 5 million customers stay in business with customer non-service like this.

Terrible hired them February 20 2023 for ants in a isolated location within 90 days my problem got worse ants all over my lower level of my home they came to my house 8 times and even had no show appointments I had no satisfaction whatsoever I’m very disappointed I complained and asked for my last payment to be refunded and they declined I hired Orkin less than 2 weeks of their service I’m finally seeing less ants

I will never do business with Terminix again. I spent numerous time with the people that answer the phone , left them with notes, and they could never get it right.. i gave them a couple chances to fix the issue and nothing. I reached out the the branch manager in Newark and nothing.. someone there emailed them about the issue and after that never got a call either. Spoke to the manager in Roselle, and that was another horror.. got nothing done instead added more confusion> after tellling me he will look into it and get back to me, the day after they sent me an email that they cancelled my contract. They are ridiculous, imcompetent, and reallly don't even deserve this one star either. I am fed up. as ai sadi.. i tried to fix the issue with them.. i hate leaving bad reviews on business page, but after many attempts of trying to fix the issue and nothing was done, im doing this to help them fix the issues with new clients.

TERMINEX does not even deserve 1 star! It would be negative 100 stars! This company really should be shut down for THEFT BY DECEPTION. They have been exterminating my parents home for years and they still have a major problems with all kinds of pests! Contracted their services to install vapor barrier under house and also insulate flooring. They knocked sewer cap off during insulation and I had to pay to have that repaired. They told me job was complete and sent pics. Notice that bath floor was still cold so I want under the house to check work and shocked to find that insulation was only installed the first two rows because that is all you can see when you open the crawl space door. There was no insulation installed beyond that! They had taken the new insulation and shoved it back to the narrow part of the crawl space on the other end of the house where you can't see. They just assumed elderly people lived here they will never know! Wonder how many other customers that they have deceived! They came back to complete and again said it was done. After they left went under the house and same thing. They did some but not completed and not done properly! They had to come back again! They would not refund any money for compensation but would not charge me for 6 months. However, their pest control must be pest food because we still have problems! So that is like no COMPENSATION AT ALL! I have contacted FIRST STRIKE pest services (470-999- 6819) and their service is UNMATCHED AND HALF THE COST OF TERMINEX! You will not be sorry you contacted them! RUN, RUN AS FAST AS YOU CAN FROM TERMINEX! They just take your money and pretend to provide services! You will still have problems with pests after they come!