TerminixReviews of terminix.com

Hopelessly unable to provide the service they promised and charged for. I received the inspection and report, with no description of how and when service would be scheduled. After spending a morning calling the various numbers on the report, a customer support person promised a service call. When the time for the service call came, and no service people arrived, but I received a text from an unknown number asking if I still wanted an inspection, and then saying could they reschedule since their son at soccer camp had been injured and they needed to attend to that, that I called the main number again and was told there was no service call scheduled, or any record of another appointment. When I provided the time and name of the customer service person who had scheduled the service appointment, and let them know I had been texted about another inspection, they finally admitted that there had been a mistake on their end, and that there were no available service people. Still waiting for a service to be scheduled, and not expecting anything soon. Don't bother with Terminix, find an honest and reliable provider.

Will never understand why Terminex suggested scheduling an inspection before another treatment and then allowed their employee to just not show up after waiting 3 1/2 hours for this man to show. Texts me 25 minutes before the end of the Noon time frame to tell me he wasn’t coming. Called Terminex to report this fraudster and they simply didn’t care. There was plenty of time to send another inspector but they refused to do so. They move my 10:00 am to Noon appointment on a Saturday to a start time of 8:00 am. Telling me the inspector might come earlier. Wasted a beautiful Saturday waiting for the inspection. Terminex seems to take their customer’s desperation and need for help as a joke. Maybe it’s just women that they treat with such disrespect. The Montebello Condominiums in Alexandria, Virginia has been infested with bugs - fleas, mites, beetles - do to rats in our trash room - not a problem for 12 1/2 years the. All American Pest Control is hired and problems started. Desperately need help and Terminex can’t be bothered to help me.

I have a need to eradicate some pests in my house and it needs to be done with a sense of urgency. I contacted Terminix online and scheduled an appointment for Monday, 17-JUL. A representative showed up at my door on Friday afternoon, 14-JUL, identifying that he was early for my 4PM, 14-JUL appointment that afternoon and wanted to perform the inspection then. I informed him know that my appt. wasn't until the following Monday, 17-JUL but the online Terminix Application incorrectly [inappropriately] scheduled an appointment four calendar days early....oh.....and notify tell me. Glad he was there, even if four days early, and glad to get the ball rolling. He conducted the inspection and we agreed that he would work up the quote and text it to me the following Monday. By Wednesday, it became clear that I was not going to hear from them [I have no idea why]. I then called Orkin who actually talked with me on the phone rather than hiding behind technology to [mis] schedule things and then subsequently disappear. Orkin is going to take care of me as Terminix has chosen not to pursue my business. BTW: It is now a week later [FRI, 21-JUL] and I have heard nothing from Terminix. I am a senior citizen and disabled vet and I am, unfortunately, familiar with shoddy treatment and continue to hold companies responsible for their actions where I can. So tedious and not the manner in which I intended to spend my retirement years.

I hate this company. They use fear tactics and they lie. Then when something serious happens, like my wife getting cancer and me losing a job, they do anything and EVERYTHING to try to not get you to cancel. They make you fight for cancellation. They want to throw $40 credit and be like, that is good right? Then they want to charge you $900 for a cancellation fee for their lies and fear tactics.

We were scheduled to have them come out to get rid of birds in a vent. They scheduled it for 5-7 p.m. and then changed it to 4-6 p.m. They did not show up the day of the scheduled service. They never called us or our landlord to say they could not find the place or could not make it. I have been a homeowner up to this point and have never been treated this way. Just bc someone chooses to rent doesn’t mean they are not to be respected. We are purchasing a home in 2 years and I will never use or recommend Terminix, ever!

Terminex was supposed to clean,disinfect,take away old insulation and install new.They did terrible job.There is a vapor barrier over old insulation walls and floorbad,the insulation installed is contaminated would like it all removed.branch Manager Richard Leatherman told me they stand by work and it's not that bad.He did offer to clean and disinfect and put new vapor barrier in.I would like insulation taken down cleaned and disinfected,because it is contaminated and should have been done right first time.If I never said anything they would have left it like that.Thats not good business and Richard Leatherman really does not care.

Had the tech no show to appointments multiple times and be extremely rude to me and my husband. He came out and sprayed only our front door after we'd requested inside and outside service. When the tech finally came back to complete the service after me calling in multiple times, he was belligerent, yelled at me and then did not do any spraying. I called that same day to complain and was told I'd receive a call back within 24-48 hours. It's now been over a week and I have not received a call back despite following up multiple times. I was told my refund request had been processed but when I called back to follow up since I did not see the refund on my card, I was told that service had been rendered and I would not receive a refund. Terminix has extremely deceitful business practices and I would not recommend anyone use them.

On March 30, 2023, I called my local Terminix company in Lakeland, Florida and cancelled my service. I had been a customer for approximately 15 months and had fulfilled the one-year contract I'd signed up for. On April 8, 2023, a technician arrived and removed the bait stations that had been installed around my house. On May 4, 2023, I received an email from Terminix entitled: Your Terminix service has been cancelled. Since that time, they have billed me twice, once for May and once for June. I ignored these bills but called the national company at least four times (since they sent the bills) and the Lakeland, Florida branch once. In each case, I was eventually told (although I did get a runaround each time I called the national company) that my service was cancelled and I did not owe them any money. When I received the June bill, I sent it back with a note that I was no longer a customer and included the termination number they'd provided in the email of May 4. Yesterday, on July 11, 2023, I received a letter from Terminix telling me my account was two months past due and to ensure my account remains current, I needed to make my payments ASAP "to ensure my account remains current," and threatening to report my so-called delinquency to credit bureaus. I'd be willing to pay the amount due ($46.66) just to get these guys off my back but it sounds as if that will just get me more monthly bills. I seem to be trapped between a rock and a hard place and it's beginning to look as if I need to take legal action to protect my credit rating. IMHO, these guys deserve zero stars.